0.4% (14) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
58
4 stars
18
3 stars
15
2 stars
6
1 star
8
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
3,932
Since 2008
MONTHLY SALES
33
Average Monthly Sales Since 2008
REVIEWS
115
Since 2008
Overall Rating
4.04 out of 5
Overall Rating 4.04 out of 5
115 Reviews Since 2008
Customer Reviews for USI Affinity Travel Insurance Services
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Speaking with a rep was simple and pleasant. She explained in detail any questions I had. Price was extremely reasonable compared to other policies.
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7 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Diamond
Review Received:
November 27, 2019
AVINASH from CA
Verified Squaremouth Customer
Peace of mind
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3 out of 10 people found this review helpful
Rating 1 out of 5
Policy:
Ruby
Review Received:
November 8, 2019
Leo from NY
Verified Squaremouth Customer
Placed a call to the 24 hour assistance line and there was no answer! Had to call dozens of times to finally get a person who I had difficulty understanding. There was confusion between your org and the insurer. I received a claims form that is nearly impossible to understand. Placed a call to the toll free number and it goes to only one person who took a day to respond to me, although she did clarify the questions I had. My claim is because the airline aborted takeoff on the outgoing flight and after 3 hours canceled the flight. I missed a connecting flight and thus lost one day in apartment fee and city taxes along with out of pocket expenses for taxis to and from the airport.
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40 out of 41 people found this review helpful
Rating 3 out of 5
Policy:
Travel Insurance Select Elite
Review Received:
August 3, 2014
Malcolm from TN
Verified Squaremouth Customer
We did not make a claim and we were covered. It was good to have a peace of mind knowing we were covered.
I really can not make a review we were covered but I am happy to say we did not use it.
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3 out of 21 people found this review helpful
Rating 5 out of 5
Policy:
Travel Insurance Select Elite
Review Received:
May 11, 2014
Sharon from ON
Verified Squaremouth Customer
Had no claim during my trip therefore I can't make comment on question #2 or #3
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0 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
Travel Insurance Select Elite
Review Received:
April 22, 2014
John from ON
Verified Squaremouth Customer
We have no need to make a claim with you as we have not had any problems with our health since arriving in USA..We expect to return next year and will contact you for
required polcies at that time.
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4 out of 16 people found this review helpful
Rating 5 out of 5
Policy:
Travel Insurance Select Plus
Review Received:
April 21, 2014
John from ON
Verified Squaremouth Customer
Not applicable -no claim was submitted
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0 out of 12 people found this review helpful
Rating 4 out of 5
Policy:
Travel Insurance Select Plus
Review Received:
March 30, 2014
Arsenio from ON
Verified Squaremouth Customer
No claim to process.
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0 out of 15 people found this review helpful
Rating 3 out of 5
Policy:
Travel Insurance Select Basic
Review Received:
January 22, 2014
Lynne from TX
Verified Squaremouth Customer
Had to reschedule trip has not been taken yet
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2 out of 15 people found this review helpful
Rating 5 out of 5
Policy:
Travel Insurance Select Plus
Review Received:
October 1, 2013
Pauline from BC
Verified Squaremouth Customer
We did not need any services from the insurance provider during the trip and we did not submit a claim, so we can't rate them on these two items.
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0 out of 9 people found this review helpful