AXA Assistance USA
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,010 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    April 1, 2023
    Nancy from WI Verified Squaremouth Customer

    Quick and easy resolution. No hassles. 100% satisfied

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 26, 2023
    Bill from OR Verified Squaremouth Customer

    Actually our experience was pretty uneventful, we did not need to use your insurance.

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    1 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 23, 2023
    Jay from TN Verified Squaremouth Customer

    Had one clarification that needed to be made on policy and they took care of it quickly

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 15, 2023
    Tien from AL Verified Squaremouth Customer

    I have a claim during my trip and it is in the review process. It has been a week and I have not heard anything back from AXA Assistance USA. I am waiting for the reimbursable funding.

    Review Updated: 04/16/2023

    This is an excellent travel insurance provider and an outstanding customer service. The claiming process is quick and easy. Highly recommend for anyone that are traveling in the country or abroad for peace of mind.

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    15 out of 17 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    March 15, 2023
    Arthur from NY Verified Squaremouth Customer

    I think claims should be handled in a more timely manner.

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    12 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 11, 2023
    Rebecca from CA Verified Squaremouth Customer

    Easiest claim possible. I filled out the claim form on line and within a month a check for the full amount was issued. True, it was only a $100 well documented doctor visit and treatment in Vietnam. Just the same, AXA's fast-track approach was refreshing.

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    March 11, 2023
    Joyce from PA Verified Squaremouth Customer

    AXA promptly reimbursed my medical expenses, after I sent the requested documentation and billing info.
    I had no problems with this claim, and will happily use AXA again.

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    9 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 10, 2023
    Thomas from ID Verified Squaremouth Customer

    The hospital said it was filing a claim. It is Sharp hospital in Mazatlan Mexico.

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    March 7, 2023
    Harry from WI Verified Squaremouth Customer

    Respond extremely slow regarding my claim. Basically ghosting me right now.

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    18 out of 18 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    March 3, 2023
    Janet from CA Verified Squaremouth Customer

    Still working on getting material for our claims. (Both of us had experiences in the hospital.) Suspicious that AXA might not honor all our claims? i.e. comments from them about our trip to Puerto Vallarta not being round trip. (We went down on miles). A week after arriving we made return trip reservations which was about 5 weeks before returning.

    They want our medical records for about (?) 60 days before we left. I understand that. So we'll see.

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    4 out of 6 people found this review helpful

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