Reviews, Sales, and Service Ratings for
AXA Assistance USA

I have filed a complaint with the California State Board of Insurance regarding this matter. Being stranded in a foreign country with no assistance is completely unacceptable. I will let the State of California investigate this matter.
And if your Insurance Company makes a fuss regarding the claim, rhe matter will be settled in front of a JUDGE!
sbperkin@gmail.com
Husband to Terry F Perkin
(Policy holder)

Very helpful

Disappointed to learn AXA only pays after we file with Tricare for Life. We assumed AXA trip insurance was primary.

Customer service politely referral me to their website. Mailed all of the information 9 days ago. No response as of yet

From day 1 I thought Ada gás the Wiest customs servir. The communication White purchasing was unkind and they were lazy to provide information and answer any questions.
Later I got in touch with Aca asking to extend my policy some I was unable to fly back due to a chronic back pain and covered symptoms which did not lead me to any emergency room since I was traveling around Brazil and preferred to not go to any doctor.
Changed emails with 6 different people at every answer and all of them were unhelpful and rude quite honestly saying.
Now I am still in Brazil and uncovered even though I sent them my plane tkt with the new date and all explanations and they refused to help. I am very disappointed with Axa. Terrible service.

They are open about being able to select just medical/emergency benefits and how to do it for those that have other coverage and need just special overseas travel medical coverage.

We found an affordable travel policy with the coverage we needed; when we needed to adjust the days of coverage following final booking of the trip, AXA was helpful and accommodating, and that was easy to change at no additional cost. Overall, an excellent and seamless experience!

I have sent numerous emails regarding my claim and have never received a response. Its been over a month since I filed it the 2nd time, the customer service agent told me to file online which I did and that claim went to Singapore. They were responsive but said I had to file with US. US has been completely unresponsive

Squaremouth helped me with a recalcitrant provider several months ago, so I am a grateful supporter of the company (so far... I still cannot get an answer from AXA as to whether they have gotten my claim so I may need Squaremouth's help again!). BTW, I did not have a pre-departure interaction with AXA Assistance USA, but there is no way to indicate this in the above question survey.