AXA Assistance Travel Insurance Reviews

AXA promptly reimbursed my medical expenses, after I sent the requested documentation and billing info.
I had no problems with this claim, and will happily use AXA again.

The hospital said it was filing a claim. It is Sharp hospital in Mazatlan Mexico.

Respond extremely slow regarding my claim. Basically ghosting me right now.

Still working on getting material for our claims. (Both of us had experiences in the hospital.) Suspicious that AXA might not honor all our claims? i.e. comments from them about our trip to Puerto Vallarta not being round trip. (We went down on miles). A week after arriving we made return trip reservations which was about 5 weeks before returning.

They want our medical records for about (?) 60 days before we left. I understand that. So we'll see.

I have filed a complaint with the California State Board of Insurance regarding this matter. Being stranded in a foreign country with no assistance is completely unacceptable. I will let the State of California investigate this matter.
And if your Insurance Company makes a fuss regarding the claim, rhe matter will be settled in front of a JUDGE!
sbperkin@gmail.com
Husband to Terry F Perkin
(Policy holder)

Very helpful

Disappointed to learn AXA only pays after we file with Tricare for Life. We assumed AXA trip insurance was primary.

Customer service politely referral me to their website. Mailed all of the information 9 days ago. No response as of yet

From day 1 I thought Ada gás the Wiest customs servir. The communication White purchasing was unkind and they were lazy to provide information and answer any questions.
Later I got in touch with Aca asking to extend my policy some I was unable to fly back due to a chronic back pain and covered symptoms which did not lead me to any emergency room since I was traveling around Brazil and preferred to not go to any doctor.
Changed emails with 6 different people at every answer and all of them were unhelpful and rude quite honestly saying.
Now I am still in Brazil and uncovered even though I sent them my plane tkt with the new date and all explanations and they refused to help. I am very disappointed with Axa. Terrible service.