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Overview

AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.

Trips Protected
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SINCE 2015
78,920
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AVG. MONTH
346
Total Reviews
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SINCE 2015
1,051
Detailed Rating
Customer Service Before Trip
4.33/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.7/5

See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (1,051 reviews)

AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.

  • 5
    642
  • 4
    205
  • 3
    88
  • 2
    48
  • 1
    68
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  • “
    AXA Assistance USA policy: Silver

    I received good advice on which policy to purchase

    Douglas from WA
    Review Received: December 1, 2016
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    0 out of 0 people found this review helpful
    Response from AXA Assistance USA

    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

    “
    AXA Assistance USA policy: Platinum

    Too soon to tell, as claim is still being processed. We had to cancel our trip due to an unexpected cancer diagnosis and the need to commence treatment.

    Andrew from CA
    Review Received: November 30, 2016
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    10 out of 10 people found this review helpful

    Review Updated: 12/28/2016

    Initial telephone contact was polite and professional; all claim forms were sent promptly with appropriate instructions. Claim was processed within a reasonable time with no hassle and was paid in full. I have absolutely no complaints and would definitely do business with AXA again.

    Response from AXA Assistance USA

    Thank you for the review. We are sorry to learn of your trip cancellation and are sending our well wishes for treatment. Please note that your claim has been received and approved. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

    “
    AXA Assistance USA policy: Silver

    So easy to complete the policy purchase.

    Lloyd from WA
    Review Received: November 26, 2016
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    0 out of 0 people found this review helpful
    Response from AXA Assistance USA

    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

    “
    AXA Assistance USA policy: Silver

    We had to file claim with AXA. The customer service was very helpful and they did their best to assist us due to the emergency visit to the Italian ER. They explained things well and advised us of what to due. Since we have been home they are always ready to answer any questions I have no matter how many times I called. So far they have been great. They are review my claim at this time.

    Dahlia from OK
    Review Received: November 24, 2016
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    2 out of 2 people found this review helpful
    Response from AXA Assistance USA

    Thank you for your feedback. We are delighted to know you’re happy with your purchase and have had a pleasant customer service experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

    “
    AXA Assistance USA policy: Gold

    Reliable

    Elayne from FL
    Review Received: November 22, 2016
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    0 out of 0 people found this review helpful
    Response from AXA Assistance USA

    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

    “
    AXA Assistance USA policy: Silver

    Purchasing Travel Insurance from AXA Assistance was pretty clear and straightforward done online.
    Prior to our trip I called AXA to discuss my medical status that somewhat deteriorated close to our departure date. AXA representative clearly explained to me how to deal with such case if it become necessary to cancel our trip. Fortunately we were able to go and did not need any medical help while out of the country.

    Boivyd from ID
    Review Received: November 18, 2016
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    0 out of 0 people found this review helpful
    “
    AXA Assistance USA policy: Silver

    The gentleman I spoke with on the phone explained everything about the policy to me so I would understand it. Very nice young man. Told me everything I needed to know. Yes, I would recommend Squaremouth to all my friends.i had a great trip and knowing I was well provided for ment a lot. Thanks Diane...

    Diane from CA
    Review Received: November 17, 2016
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    0 out of 0 people found this review helpful
    “
    AXA Assistance USA policy: Silver

    It wasn't easy to do and we felt comfortable abour our trip in case of an emergency.

    Betsy from WA
    Review Received: November 17, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from AXA Assistance USA

    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

    “
    AXA Assistance USA policy: Gold

    Once we understood what was needed for the claim, refund was given quickly. Our trip was with two different tours. All in all the everything went fine.

    Hollis from AL
    Review Received: November 16, 2016
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    2 out of 2 people found this review helpful
    Response from AXA Assistance USA

    Thank you for the review. We are delighted to know you’re satisfied with your claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

    “
    AXA Assistance USA policy: Gold

    Timely response by AXA

    LINDA from OK
    Review Received: November 16, 2016
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    0 out of 0 people found this review helpful
    Response from AXA Assistance USA

    Thank you for the review. We are delighted to know you’re happy with your purchase and service experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

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