Overview

AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.

Trips Protected
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SINCE 2015
78,920
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AVG. MONTH
346
Total Reviews
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SINCE 2015
1,051
Detailed Rating
Customer Service Before Trip
4.33/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.7/5

See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (1,051 reviews)

AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.

  • 5
    642
  • 4
    205
  • 3
    88
  • 2
    48
  • 1
    68
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  • AXA Assistance USA policy: Gold

    No problems

    Barbara from FL
    Review Received: November 15, 2016
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    Response from AXA Assistance USA

    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

    AXA Assistance USA policy: Silver

    wait till after my claim goes thru.

    Darold & Carlene from WA
    Review Received: November 12, 2016
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    Response from AXA Assistance USA

    We appreciate the feedback you have provided. We are sorry to learn you encountered an issue while traveling. If you need any claims assistance, you may contact us directly so we may assist you in resolving the claim. You may reach our claims team at (855) 327-1442.

    AXA Assistance USA policy: Silver

    STILL NEED TO FOLLOW UP. WORKING SINCE I CAME BACK FROM TRIP. WILL CONTACT SOMEONE WITHIN A WEEK

    Gary from FL
    Review Received: November 10, 2016
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    0 out of 0 people found this review helpful
    AXA Assistance USA policy: Gold

    The only way to really see if a company is good is if I had to use it. Since I didn't, I can only rate on the service I had while purchasing the policy which is usually good.

    Nancy from CA
    Review Received: November 8, 2016
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    0 out of 0 people found this review helpful
    AXA Assistance USA policy: Gold

    I was supposed to get a refund because the cost of my trip was adjusted for a reduced amount. I have yet to see the check after calling and sending an email.
    Please give ma a call to let me know what is going on.

    Deb Buhayar
    *** *** ****

    Deborah from CO
    Review Received: November 7, 2016
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    3 out of 4 people found this review helpful
    Squaremouth

    Thank you for posting a review of AXA Assistance USA.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    AXA Assistance USA policy: Silver

    Everything on our trip went well so we didn't have to make a claim. I guess until you make a claim and see how things are handled can you make a real judgement, I would rather not make a claim but also we wouldn't travel without it so until next time we like AXA.

    Michael from MI
    Review Received: November 5, 2016
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    AXA Assistance USA policy: Silver

    It was just fine. Did not in the end submit medical claim because it turned out to be rather surprisingly fully covered by my back-up insurance to medicare. You did cover about half of my travel loss, but it was what I had bargained for. Would certainly recommend you guys to a friend.

    Stephen from NY
    Review Received: November 4, 2016
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    2 out of 2 people found this review helpful
    Response from AXA Assistance USA

    Thank you for the review! We are delighted to know you’re happy with your purchase and the coverage provided for your claim. We look forward to providing travel protection for all of your future endeavors!

    AXA Assistance USA policy: Silver

    Very easy experience. Good guidance. I am happy with results.

    Kyung from CA
    Review Received: November 3, 2016
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    AXA Assistance USA policy: Silver

    I am still waiting for my claim to be completed for a trip that started on September 2.

    Judith Timpe from OR
    Review Received: November 1, 2016
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    AXA Assistance USA policy: Gold

    I liked being able to compare several different travel insurance companies and their cost and what they each had to offer before making my final choice. It made selecting the right company for me easier. Though I was fortunate because I did not have to use my travel insurance it made me feel much safer traveling to foreign countries because I did not have to worry about medical bills, missed connections, lost luggage, trip cancellations etc. I will use Squaremouth again for my next trip.

    Las Vegas traveler from NV
    Review Received: October 27, 2016
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    0 out of 0 people found this review helpful
    Response from AXA Assistance USA

    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.