0.1% (69) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
521
4 stars
134
3 stars
82
2 stars
30
1 star
39
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
82,888
Since 2016
MONTHLY SALES
1851
Average Monthly Sales Since 2016
REVIEWS
806
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
806 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
My claim is pending. I am just two weeks back from the four-month trip and have much paperwork to do, to catch up with. Also, my travel insurance papers are in my largest piece of luggage and that has not yet arrived. It was delayed by DHL, traveling from Germany to London, and did nor arrive in time for me to take it with me on my British Airways flight back to Colorado.
Meantime, I notified you by mail (my earlier attempts at email connection having been unanswered) that i would be making a claim for a medical expense that occurred while in Germany. The reply to this, from from B-Hathaway, said there was no hurry in making the claim (I think it said I had a year to do so). As I said above, this pending.
Thank you
Dennis Marshall
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
December 14, 2017
Laura from CA
Verified Squaremouth Customer
Berkshire Hathaway is an excellent and economical option for health insurance. The coverage is very decent. I also had an incident where my Grandmother passed away during my travels through Vietnam. I was able to talk to an agent even after scheduled work hours. I didn't end up filing a claim, but the representative was very supportive and informative. I will definitely travel with them again.
Was this review helpful to you?
2 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
December 3, 2017
Christine from FL
Verified Squaremouth Customer
I am STILL WAITING ON A CALL FROM MY CASE MANAGER!
Was this review helpful to you?
4 out of 7 people found this review helpful
Rating 2 out of 5
Policy:
ExactCare
Review Received:
November 26, 2017
Mark from NY
Verified Squaremouth Customer
They claim to have 24/365 customer service they don't I call them there voice mail said there open 7to7 m-f
There bulshit artists. I want a refund.
Was this review helpful to you?
7 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
November 24, 2017
ELIZABETH VAN CAMP from IN
Verified Squaremouth Customer
Best
Was this review helpful to you?
0 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
November 21, 2017
T from WA
Verified Squaremouth Customer
They paid my claim within two weeks
Was this review helpful to you?
7 out of 8 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
October 29, 2017
Henry from NJ
Verified Squaremouth Customer
I felt secure but once I needed to file a claim they didn't want to tell what documents I would need until after i left the doctors office which meant I would have to return to get the paperwork and also the amount of documents needed was outrageous especially for some small claim wouldn't even be worth claiming it
Was this review helpful to you?
6 out of 8 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare
Review Received:
October 17, 2017
Mary from WA
Verified Squaremouth Customer
I sent in my claim and no one ever responded from Berkshire ZERO response at all NOTHING
The time for my claim is complete and I sent in all paperwork worth over 2,000 dollars but never heard back What a taste of fake travel insurance. I will never recommend Squaremouth or Berkshire to my friends or patients again
Was this review helpful to you?
63 out of 68 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare
Review Received:
October 14, 2017
Michael from CO
Verified Squaremouth Customer
I purchased and paid for a policy with $50,000 in emergency medical coverage. BH sent me a policy with only $25,000 in coverage. They never corrected the error despite repeated contacts. I asked them to contact you so that you could confirm the purchase; but they apparently refused to do so.
Was this review helpful to you?
29 out of 31 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
October 9, 2017
Gene from NY
Verified Squaremouth Customer
I have bought Travel insurance. My trip has been interrupted due to hurricane IRMA.
I supposed to fly to Ft. Lauderdale on 9/17/17 and stay in Florida till 9/17. I was able to get there on 9/16 and stayed till 9/21.
I have contacted BHPT but the response was Trip Interruption covers for up to 150% of the trip cost, however there was $0.00 chosen as the trip cost."
I clearly do not understand why would I buy insurance with not covering trip at all. I do remember that I have specified cost of air tickets.
Was this review helpful to you?
4 out of 5 people found this review helpful