0.1% (69) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
521
4 stars
134
3 stars
82
2 stars
30
1 star
39
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
82,888
Since 2016
MONTHLY SALES
1851
Average Monthly Sales Since 2016
REVIEWS
806
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
806 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Delay in processing the claim was on my side, not on the side of Berkshire Hathaway. As soon as they received the invoices from me, they processed the claim and mailed me a check for the amount I claimed. The check just arrived. I am very satisfied with both BH and Squaremouth.
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5 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
March 17, 2018
AL from MN
Verified Squaremouth Customer
Waiting for first claim to be settled .
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
March 8, 2018
Mike from MN
Verified Squaremouth Customer
So far so good. We will see how the claim progresses. The information requirements are steep.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
February 27, 2018
Traveler from NH
Verified Squaremouth Customer
I did not need to use my travel insurance but it was helpful Knowing that I had purchased protection that was reasonably priced and extensive enough to cover the likely worst case scenario.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
February 21, 2018
Beth from NY
Verified Squaremouth Customer
The representative was available and very helpful in clarifying details. The claim is currently being reviewed.
Review Updated: 03/21/2018
I was injured while on a family vacation abroad. The hospital confirmed my insurance information and provided diagnosis and treatment. Upon my return home, the BH representative was extremely helpful and courteous in facilitating documentation and submission of the claim. My medical expenses were reimbursed.
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3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
February 14, 2018
Jeremy from ID
Verified Squaremouth Customer
Had to file a claim for a delay on a recent cruise. Process was simple and documentation required was reasonable. Once all required documentation was submitted, reimbursement was the same day.
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3 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
February 9, 2018
Matthew from AK
Verified Squaremouth Customer
Website didn't work for uploading claim documents but I was able to email them successfully. Ended taking a couple of extra days because of this, but other than this, everything went smoothly. Overall, I am pleased with the service.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
January 31, 2018
Rene from MD
Verified Squaremouth Customer
Will sign up again for our next trip - but glad we didn't have to file a claim.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
January 31, 2018
Julian & Mayra from NY
Verified Squaremouth Customer
Purchasing travel insurance was a real godsend. I was hoping not to need it, but thanks to the unpredictable weather, my flight was delayed and then I was rerouted to a different airport which created Ann added expense and caused me to lose the original travel accommodations.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
January 11, 2018
King from NY
Verified Squaremouth Customer
The protection / coverage value per $ was the best. It remains to be seen how well the claim process goes. Ask me again in 4 weeks. The initial contact with the 24-hour assistance program was a bust.
Review Updated: 02/18/2018
I really appreciated the regular email contact asking me if I was ready to file my claim. I hate paperwork, so was initially put off by a multi-page form. But, the reminders prodded me into reading the form (finally) and I realized it wasn't so bad.
I'm glad I purchased insurance. I have never before had a travel experience that would have qualified for an insurance claim - so it was a bit of "gamble" this time.
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3 out of 4 people found this review helpful