Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Called before the trip to request a Covid coverage letter. The agent was very nice and I received the letter within 24 hrs.

My luggage was lost for 48 hours. It was found & delivered to me for $50USD, the charge for its transport to me. I was happy to pay.

Easy to sign up but filing a claim takes time to process. I send my claim last Jan 19 and almost a month now no feedback yet.

I am still waiting to have my claim settled. I filed the claim on November 2, 2022 and it still has not been settled. I have called numerous times to inquire about the status of my claim but it seems impossible to talk to the person handling the claim. Unacceprable

I was only asked for proof of COVID insurance (my policy) while visiting 1 country on my itinerary. Because of an illness during my trip, I came extremely close to using the policy. Fortunately, I did not have to make a claim. I think I will risk it the next time and just put enough money aside for the expenses the policy coverage statement detailed. As with all insurance, I think it is a waste of money.

I called customer service while in the Philippines because I had minor mishap in a mall, had X-ray but they paid for it. The customer service told me I’m covered if I have to pay and can make a claim on line. That gave me reassurance and peace of mind.

I called and spoke with John Hancock prior to filing my claim. They were very easy to get on the phone to discuss my situation (Peru political unrest) and suggested that I file.

I filed a claim on Dec, 30th, 2022 and it has not yet completed processing. I receive emails every two weeks with a general message that they're overwhelmed with claims and need more time.

I thought that my claim should be very easy to process so I'm not sure why the delay. I'm also not sure what length of time is considered normal processing time but I hope that it will complete soon.

on December , 2022 my wife broke off her crown. I contacted Squaremouth to ask for assistance and you were unable to help me find a dental office to fix her tooth.
On January 2, 2023 I was visiting my wife Mother and Farther grave in a cemetery located in Vietnam.

Following the instructions provided, I uploaded all the available information onto the Broadspire/Affirmity web site and received this confirmation on January 13 - Successful Upload Notification - CMS Reference: 4110250/CMS Reference: 4110249. I have not seen not heard from anyone since. The provided link only allows me to see the status of the files I uploaded and nothing else, and all the documents i uploaded have not been reviewed. Not sure where to go with this, but I am in consultation to help me determine my next course of action should this current path continue

So basically the Front end of your service provide great service, but should we have to actually use the benefits we purchased, we have a completely different experience and I was not able to Rate this in your survey. Had I been able you would not have gotten anything higher than one start.

So far my experience has been going well. I will be making a claim soon for a cruise we were unable to take do to Covid. I hope our experience with John Hancock Insurance goes as well as it has been so far.