John Hancock Insurance Agency, Inc.
Overall Rating 4.16 out of 5
Overall Rating 4.16 out of 5 1,403 Reviews Since 2012

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    December 19, 2022
    Joe from WA Verified Squaremouth Customer

    I am still trying file the claim and need questions about some of this

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    2 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    December 18, 2022
    Bruce from FL Verified Squaremouth Customer

    I had several delays etc on my trip. I filed a claim Sept 24, 2022 with all documents complete. No answer from insurance. I contacted Square Mouth and they called and said they would resolve. Still no word from insurance, no one returns email. Claim still open! It is almost Christmas and still no word. Terrible!

    Review Updated: 01/16/2023

    Never Again. 23!years of being a loyal customer and when it’s finally time for a claim..nothing.
    John Hancock does not honor their policy. Buyer Beware! They claim it is not their Policy however the policy is called John Hancock Silver. Very Deceptive. Looking at legal options now.

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    19 out of 19 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    November 29, 2022
    Linda from DE Verified Squaremouth Customer

    We had a medical issue overseas which I reported 3 weeks ago on the phone. I never received the claim forms via email and called the claim number today. The process was a bit complicated and lengthy and we could not actually connect with the person responsible. I am awaiting forms at this time.

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    5 out of 7 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    November 23, 2022
    Catherine from TX Verified Squaremouth Customer

    I had a ridiculous amount of challenges with the MedAssist program when out of the country. Their advice was inappropriate for my Covid treatment. If I had of followed their instructions I would not have the possibility of getting refunded for trip interruption.
    Thank goodness I’m a retired RN who knows what the protocols should be and sought my own medical care.

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    5 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 22, 2022
    Nancy from VT Verified Squaremouth Customer

    Fine. I'm waiting for my claim to be completed.

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    0 out of 8 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    November 18, 2022
    rosario aurea from CA Verified Squaremouth Customer

    Purchasing a policy was very easy. However after filing a claim almost a month ago i still have to hear from them about the status of my claim. I am still hopeful that my claim will be resolved as soon as possible.

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    5 out of 5 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    November 14, 2022
    Sam from NY Verified Squaremouth Customer

    I have already been in contact with the Zero Complaint team.

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    8 out of 10 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    November 11, 2022
    EDGARDO from NY Verified Squaremouth Customer

    I was told someone will be in touch within 10 business days regarding my claim. No one has contacted me. Very disappointing

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    4 out of 4 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    November 7, 2022
    RUTHIE ALEXANDER from NM Verified Squaremouth Customer

    I asked questions to clarify what I had purchased on my policy .. they were able to answer my questions but the male representative was not very friendly

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 3, 2022
    Deborah from CA Verified Squaremouth Customer

    Glad we had the trip insurance as back up. Glad we didn’t need to use it.

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    0 out of 5 people found this review helpful

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