John Hancock Insurance Agency, Inc.
Overall Rating 4.16 out of 5
Overall Rating 4.16 out of 5 1,403 Reviews Since 2012

  • Rating 2 out of 5
    Policy:
    Bronze
    Review Received:
    August 22, 2024
    E. from IL Verified Squaremouth Customer

    Absolute worst. They deliberately are making this difficult in the hopes I give up and they do not need to pay my legitimate claim. Never again.

    Review Updated: 09/19/2024

    Ultimately they approved my claim, but I felt I was made to jump through a lot of unnecessary hoops and the process took too long. Of course I realize how important it is to provide documentation for every item claimed, which I did. But they kept asking for more and more, sometimes the same thing twice, and asked me to seek reimbursement from the airline, which the airline never does. This caused useless delays. I spent money on this policy to avoid headaches like these when and if I had to make a claim, and instead, this process was a headache in itself. I would seek a different carrier next time, though I'm not sure any others would be any different. It was as if they made it as difficult as possible hoping you just give up.

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    9 out of 9 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    August 19, 2024
    George from NC Verified Squaremouth Customer

    We filed a claim verbally through the 800# while on our trip to Europe within 24 hours of having my suitcase stolen off a bus. We are in process of documenting everything and soon will send in all necessary information. The phone call was helpful. The claim is #M24B307462, and we look forward to getting it settled soon.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    August 4, 2024
    Erin from CA Verified Squaremouth Customer

    After filing a travel interruption claim it seemed impossible to me to speak to a "real" person and to get any questions answered. I mostly replied to an automated messaging service that often asked the same things and for the same documents several times (even after I already had provided them). After calling the hotline I was told an agent assigned to my claim would be getting back to me. That never happened, except if you count these automated messages.
    The claim is now closed (without me ever having the chance to speak to someone assigned to my claim) and I got an email saying that the payment for my claim has been issued. I did not receive anything yet, nor information on how I should be expecting that payment. But I am still hopeful I will receive it somehow.

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    10 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 28, 2024
    Frances from LA Verified Squaremouth Customer

    We did not need to file a claim with our travel policy. We were satisfied with the policy. It was easy to read and to understand. I would use Squaremouth and John Hancock again and I would recommend the company to others.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 28, 2024
    Douglas from KY Verified Squaremouth Customer

    Unfortunately, we had to cancel our vacation since my mother passed away on the Friday before we were to leave on Sunday. The claim process was straightforward with no surprises. Correspondence was quick, as was the settlement.

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    4 out of 4 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    July 11, 2024
    Olivia from OR Verified Squaremouth Customer

    My experience was unacceptable. I tried all their phone numbers multiple times when I was injured- the lines were not working. I emailed to their stated email address from my documents and no one ever responded. I tried texting to no avail. As far as I’m concerned they are liable for breach of contract.

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    8 out of 8 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    June 16, 2024
    no from CA Verified Squaremouth Customer

    Let's see how the claim goes through the process. I've provided as much information as I can.

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    0 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    June 13, 2024
    Lawrence from FL Verified Squaremouth Customer

    The purchasing part was very easy. We have communicated with your customer service reps regarding a claim that we are filing. They have been stellar in their professional and courteous manners. We are a bit confused by a recent email we received asking for documentation for our claim. Some of what they asked for was not pertinent and some of it had already been submitted via upload on your website.

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    5 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    June 6, 2024
    Linda from GA Verified Squaremouth Customer

    I filed a claim for a shore excursion that was cancelled and not reimbursed.
    I provided all the documentation that was provided by the travel agent showing that the excursion was cancelled because of the conflict in Israel but we still have not been reimbursed for those expenses.

    Linda & Steven Smith
    6782965670

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    7 out of 9 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    May 27, 2024
    Thomas from WA Verified Squaremouth Customer

    Like all insurance, this policy gave us peace of mind. On travel insurance this being in two critical areas: (1) knowing that we could plan and finance our trip in advance without having to worry about getting sick or otherwise experiencing real impediments to us going on our trip {cancel for any reason policy}; and (2) knowing that if we got sick or injured while we were abroad that we could get adequate medical care and get back to the US without ruining ourselves financially.

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    1 out of 5 people found this review helpful