John Hancock Insurance Agency, Inc.
Overall Rating 4.16 out of 5
Overall Rating 4.16 out of 5 1,404 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 16, 2018
    Ketsia from NY Verified Squaremouth Customer

    I had some questions regarding the wording of one of the policies. Your staff was able to inform me about the differences in state requirements and the reason for the difference in verbiage.

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  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    February 13, 2018
    Janet from KY Verified Squaremouth Customer

    I will let you know in 4 weeks

    Review Updated: 03/17/2018

    It was an easy process and I received my money promptly

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 12, 2018
    Hillary from FL Verified Squaremouth Customer

    John Hancock customer service was extremely helpful when our trip got delayed 2 times and our luggage went ahead of us when we flew international. They make the claim process easy!

    Review Updated: 03/12/2018

    Extremely helpful and always available. I wish other companies gave this kind of service.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    February 11, 2018
    Chad from MT Verified Squaremouth Customer

    Once i called about claim i got quick email with forms to fill out and send in.. Process took a few weeks to get back to me....which is fully expected about if my claim request was approved. I am waiting now for check for full amount of my claim request. I was told in email 2 weeks. I am going on another overseas trip in a few months and will purchase another plan again.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    February 8, 2018
    Harold from MI Verified Squaremouth Customer

    The clair has not been filed yetbut will be shortly.
    I have now reconceived statement from my MD confirming my illness which is reason for cancelling my travel plans.

    The claim will be issued shortly.

    Harold C Ravenna

    the Claim has not been filed

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    February 7, 2018
    Vince from OR Verified Squaremouth Customer

    Claim is still pending.

    Review Updated: 03/07/2018

    Claim was easy enough to navigate. I was surprised I wasn't assigned a claim number, or if I was, it was not obvious. I had no idea of status of claim until I received my check. Then I knew it was approved.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    February 6, 2018
    Nina from CT Verified Squaremouth Customer

    I actually called while in Kenya because there was talk about violence related to the political situation and I was told it might be better to leave a day earlier than scheduled. I wanted to see if changing my ticket was possible under this policy and was told no. The policy would only cover me if I was hurt on my way to the airport during the violence. Also, the gentleman, who was nice enough, had such a heavy accent that I could hardly understand him. I was frustrated. I really can't judge this coverage but I was turned off by this lack of concern for my safety.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    February 5, 2018
    John from NV Verified Squaremouth Customer

    Satisfactory

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 1, 2018
    Elisa from NJ Verified Squaremouth Customer

    I accidentally wrote in Bermuda instead of Bahamas and they fixed it right away when I called. Great customer service! Will definitely use their services again (I travel a lot and never travel without insurance!)

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    February 1, 2018
    Roman from VA Verified Squaremouth Customer

    My wife had to have emergency brain surgery and we had to cancel our cruise and flight. We called and filed a claim and provided all of the information that John Hancock Insurance had requested. We have received emails requesting additional information, which we had previously provided to them.We are still waiting for a response.

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    16 out of 16 people found this review helpful

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