Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

agents were very helpful and seemed genuinely interested in helping with insurance.

I made a claim for trip interruption from an injury and it was handled very well. I am not sure of the roles of Hancock, sevencorners, or squaremouth as all was done by email, but all went smoothly. The multiple forms from sevencorners were a bit catchall and confusing to submit, but all went well. The medical claims were correctly denied as I did not get medical assistance while overseas (as required by the policy terms)--just when I returned. In any case, all was smooth and I would recommend the parties involved.

Easy to sign up, very nice customer service reps. Very affordable coverage. Peace of mind. Thank you.

Fortunately I didn't have any incidents and did not use the insurance. On the day of departure on my trip I realized that I extended my vacation 2 days longer and did not alert the insurance. I called on a Saturday morning my day of departure. Representative could not find anybody to make a decision. I left in the evening. A week later I received an email stating that the extension was not approved. While I understood the rationale I thought it either should have been approved for my 23 days vacation or request for additional payment.

I am in the process of filing a claim for a cancelled flight on WOW airlines from Paris-Charles DeGaulle Airport to Reykavik to Chicago-Ohare on Nov. 6, 2018.
I will be better able to answer your survey when my issues are resolved.

Quality coverage for the price. Both me and my traveling partner had health issues on our trip so it was nice to know we had protection if needed. I will purchase each time I travel overseas event id not requested by my tour company.

Customer assistance was excellent. They were professional and sympathetic. Required forms were forwarded immediately, with follow up contact with the medical provider out of country.

We have not yet returned home and will have additional paperwork to submit. There is no reason to expect that all further service will be any less than superior.

There is no reason to expect anything but continued

Had a small issue re: beneficiary but expeditiously rectified. Can't believe the receptiveness of your customer service to my concern.
Will definitely use you again if I have to get travel insurance.

I purchased a policy only a few days prior to my trip after realizing I would not have health insurance while out of the country. I went online a found the process very easy. Unfortunately on the morning of my departure my father passed away unexpectedly. I called the customer service line and spoke to Angela H. She was extremely helpful. She patiently explained the process I would need to follow. After submitting my documentation I received a check for the full amount within 3 weeks. I will definitely use this company again.

Very happy with the medical referral we received from customer service