Reviews, Sales, and Service Ratings for
Travel Insured International

Before Trip
The computer did all my work for me once I decided which insurance carrier to go with

During Trip
N/A

Claim Process
N/A

Before Trip
Had a great trip and felt fully confidendant that if I had any problems they would be taken care of swiftly. Completely satisfied.

During Trip
Did not need the emergency hot line.

Claim Process
N/A

During Trip
no need to access this

Claim Process
no claim

Before Trip
Everything was easy and arrived in a timely fashion; seemed pretty straight forward

During Trip
Did not need to call during my trip

Claim Process
They were speedy with my claim; sometimes it is tedious the items you need to include with your claim, but I guess it is necessary for them to process; for example; I needed to have proof that the airline would not refund the ticket ; it seems like a lot of busy work gathering all that up, when they could just make a call to find out.

During Trip
N/A, did not have to use

Claim Process
N/A, did not have to use

During Trip
An international number that was supposed to be for collect calls was not accurate. Once contacted they were very helpful and faxed forms to the hotel in case we needed them.

Claim Process
I am still waiting for the claim to be settled

Before Trip
I was extremely happy with the way your representatives treated me during the process of buying the insurance. I had some special circumstances with this trip, including a pregnancy we didn't know about while buying tickets, and your guys really knew the plans and were extremely nice to work with. I am a retired travel agent, and have dealt with my share of travel insurance people, and must say that I have never been as pleased with anyone in that business as Squaremouth's representatives. Thank you for making a very stressful part of my trip so much easier. Before I found Squaremouth, I had been having a very hard time getting my questions answered and would not have been able to find a good policy on my own. Thank you!

During Trip
I didn't need my travel insurance on the trip.

Claim Process
I had a situation while I was traveling which resulted in a financial loss greater than expected. I thought this incident might be covered under my insurance, but when I asked (via an online chat), I got a very simple "this is not covered" with no further explanation. They then ended the chat session without notice.

During Trip
Had to cancel trip because of medical issues

Claim Process
Claims process was a bit confusing because they wanted direct confirmation from the airline in addition to all the documentation I provided from Orbitz, but the claim representative took care of it promptly.

Before Trip
This was easy, and re-assuring. I was delighted someone other than the insurance company (namely - you, Squaremouth) has ratings of the insurance companies.

During Trip
As it turned out, fortunately, and presumably, expectedly, I had not reason to contact the insurance company.

Claim Process
I did not file a claim. There was no reason to