0.1% (41) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
288
4 stars
108
3 stars
42
2 stars
22
1 star
19
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,391
Since 2008
MONTHLY SALES
419
Average Monthly Sales Since 2008
REVIEWS
499
Since 2008
Overall Rating
4.26 out of 5
Overall Rating 4.26 out of 5
499 Reviews Since 2008
Customer Reviews for WorldTrips
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
The only thing that really matters is how you honor the policy when a claim is filed. I haven't had that experience yet.
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2 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
February 11, 2024
Barbara from WA
Verified Squaremouth Customer
I found it very easy to select a travel insurance policy with help from world Trips.
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4 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Economy
Review Received:
February 5, 2024
Greg from CA
Verified Squaremouth Customer
Kind of curious to receive this reply from the claims adjuster:
"All claims are reviewed based upon the claim documents received and the policy provisions, limitations and exclusions. Please review your Confirmation of Coverage to determine if you purchased Trip Interruption coverage and the policy for the full details about the Trip Interruption coverage."
Shouldn't they know that my policy included that coverage and if it didn't shouldn't they have told me that?
Was this review helpful to you?
14 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
January 28, 2024
Traveler from IA
Verified Squaremouth Customer
We had weather issues and while the airlines got us there in time to make the cruise, it was nice having the peace of mind we had the insurance as a back up.
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3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Atlas International excl US
Review Received:
January 26, 2024
Lezlie from CO
Verified Squaremouth Customer
The customer service representative was professional and polite. I purchased the policy approximately 24 hours before my trip and he was accommodating and helpful. Grateful to have the service. Thank you.
Response From:
WorldTrips:
Andria
Response Received:
January 26, 2024
WorldTrips strives to provide exceptional service. Thank you for the kind words.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Atlas America incl US
Review Received:
January 21, 2024
jonathan from Mexico
Verified Squaremouth Customer
Great easy to use
Response From:
WorldTrips:
Andria
Response Received:
January 22, 2024
Jonathan,
Thank you for the kind words. WorldTrips Travel Insurance wants to make things easy for the consumer. Thank you for your support.
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1 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Atlas Journey Preferred
Review Received:
January 8, 2024
Philip from PA
Verified Squaremouth Customer
WorldTrips pushed me off to their claims company CBP Connect, which has been very slow to process my claim. It has been over 3 weeks with no progress that I can see.
Response From:
WorldTrips:
Andria
Response Received:
January 8, 2024
Philip,
We apologize for any inconvenience, due to the holiday’s things are taking a bit longer. You will be receiving a response this week.
Thank you for your patience.
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18 out of 18 people found this review helpful
Rating 4 out of 5
Policy:
Atlas Journey Preferred
Review Received:
December 8, 2023
xiao from HI
Verified Squaremouth Customer
I called Squaremouth and was sent to another company. The Agent advised me to go online for faster service. I did so and got tangled in the process. All information was accepted except my phone number. I’ve been recovering from an illness and will try again today. I prefer a live human to help me as the online experience did not go smoothly.
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9 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Atlas International excl US
Review Received:
November 19, 2023
Mweemba from Zambia
Verified Squaremouth Customer
The experience was great as it gives a peace of mind even as you focus on your work knowing that you are covered.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Atlas Journey Preferred
Review Received:
November 18, 2023
Darcie from WA
Verified Squaremouth Customer
Although I was surprised at how expensive the insurance was, the process was pretty easy and the salesperson explained things clearly. The tour company I was with insisted on a very high repatriation feature, and WorldTrips had a policy that fit.
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2 out of 4 people found this review helpful