Overview

WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.

Trips Protected
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SINCE 2008
72,398
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AVG. MONTH
1,068
Total Reviews
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SINCE 2008
559
Detailed Rating
Customer Service Before Trip
4.39/5
Customer Service During Trip
3.68/5
Customer Service During Claim
3.76/5

See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.25 (559 reviews)
  • 5
    325
  • 4
    116
  • 3
    50
  • 2
    26
  • 1
    22
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  • WorldTrips policy: Atlas Journey Premier

    Great customer service.

    Tammy from AR
    Review Received: August 11, 2024
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    1 out of 1 people found this review helpful
    WorldTrips policy: Atlas International excl US

    Rosdiana from Indonesia
    Review Received: August 7, 2024
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    8 out of 8 people found this review helpful

    I submitted my claim on July 28, 2024, for medical claim from June 18, 2024, as this is when I received the invoice. I was emailed August 18, 2024, to send more documents, which I sent immediately. It's now 40 days since I filed my claim and nothing. This is absolutely ridiculous. I have read only about Manulife and Allianz paying benefits 5 days after a claim is filed. I will not forget about this and will continue to purse if I do not hear back in the next 3 days.

    WorldTrips policy: Atlas Journey Preferred

    Brian from NC
    Review Received: August 2, 2024
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    5 out of 5 people found this review helpful

    Submitted a claim for a doctor visit while in Ireland and I received payment about 2 weeks later.

    WorldTrips policy: Atlas Journey Preferred

    Tom from OH
    Review Received: August 2, 2024
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    1 out of 1 people found this review helpful

    Easy and speedy

    WorldTrips policy: Atlas International excl US

    We travel on cruise ships twice a year. My husband is a speaker onboard and the insurance is a requirement. (We would have purchased it anyway.) We have never had an occasion to need it, but it's good to know it's there, just in case.
    It's affordable and the people we spoke to are helpful and proactove.

    Lane from France
    Review Received: July 25, 2024
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    2 out of 2 people found this review helpful
    WorldTrips policy: Atlas Journey Economy

    I had to cancel the trip before it would have started due to medical reasons. I have trip cancellation included in my policy I purchased. But am still working on getting my refund. I feel at the present time like they are making me jump through obvious hoops that they could easily verify that I did everything correctly. Am still waiting on it all to be finalized and refunded.

    Marlin from MI
    Review Received: July 23, 2024
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    13 out of 13 people found this review helpful
    WorldTrips policy: Atlas Journey Preferred

    My experience with customer service was very good they helped me find the best plan form our trip. I felt that they cared about making sure we were protected and it is nice to know that even though we did not use the policy we were covered

    Barbara from WA
    Review Received: July 13, 2024
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    3 out of 3 people found this review helpful
    WorldTrips policy: Atlas Journey Preferred

    Our agent was awesome and took the time to explain everything to me before purchasing a policy

    June from WA
    Review Received: July 12, 2024
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    3 out of 3 people found this review helpful
    WorldTrips policy: Atlas Journey Preferred

    Customer service was a bit slow. I waiting on the online chat function for over 30 mins and no one responded. When I called I also waited a long time to finally talk to someone

    Sarah from TN
    Review Received: June 26, 2024
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    5 out of 5 people found this review helpful
    WorldTrips policy: Atlas International excl US

    hi i found it its confusing and complex to get the answer from one window.
    if that was made simple , that will be good for your customer .best regards G biring

    GURDEV from United Kingdom
    Review Received: June 17, 2024
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    3 out of 4 people found this review helpful