Reviews, Sales, and Service Ratings for
Aegis

The agent was very professional and helpful.

I was able to travel this time but it was comforting to know I had insurance coverage especially during the pandemic.

I did not have to use the policy but I was certainly glad to have it. I had pre departure questions and the representative was professional and shared clear and concise information.

Highly recommend. Though I didn't use the insurance, I was glad to have it.

First person didn’t explain the claim process throughly.

I am still waiting for the claim email

I originally overestimated our out of pocket expense and realizing it, they reissued the policy at the new price and refunded the difference with no questions asked. It was much appreciated

I had a small claim for an injury while in Maui. The claim process was straight forward and I submitted it.

For some reason after uploading my claim, I never received an acknowledgement for the submission. I waited patiently for about a month before contacting April insurance again by emailing them my concern. Still after waiting an additional 3 weeks for a reply, I contacted Squaremouth and spoke to their customer service rep (Nancy) who contacted April Travel Protection on my behalf.

Within one week I was contacted by phone by April (the insurance company) and they apologized and said I would receive two checks within a couple of weeks. One check for the full amount of the claim and one check for interest for the delay (didn't expect that).

Overall I have to credit Squaremouth and April for stepping up and addressing the problem and leaving me with a positive feeling about their professionalism and I would use them again. 4 out of 5 stars due to the initial oversight.

My trip to the Amazon was postponed by the tour organizer for one year after this year departure. My beef was with Vantage Travel is that they postponed the trip about 2 weeks before departure. We discovered the postponement on their website. Vantage did not reach out to us by phone. email or letter notifying us of the postponement. Vantage refuses to declare the trip cancelled. April Travel Protection was willing to extend the coverage to the new 2022 date and I have been happy so far. To answer your question whether I will file a claim: hope not.

My traveling companion, also on the policy, Hlen Martin, suffered an injury to his leg. We were on a sailboat with no access to medical facilities. We arrived home at 9 30 pm , Monday , Nov 29. He went to the emergency room early the next morning because his leg was infected and swollen. April denied the claim immediately saying that the policy only covers medical expenses incurred while travelling. The summary of benefits stated that illnesses and injuries occurring on the trip are covered risks. There was not a statement that treatment had to happen during the travel period. We plan to file a complaint with the North Carolina Insurance Commission.