Reviews, Sales, and Service Ratings for
Aegis

Once I talked with someone, I was better able to navigate the site. I did find it a bit confusing initially.

While traveling in Mexico, my husband suffered from a seizure and had to be transported via ambulance to the hospital. April insurance was the best advocate we could have ever asked for. In a foreign country where we did not speak the language, April became our sanity. They could call back on occasion to check on my husbands health, gave us fantastic support and travel advise and really made us happy. We highly recommend April and will be using them for all of our future travels.

Horrible assistant. I called asking for medical assistant. They asked me for several documents and it took more than 5 days to get a doctor appointment. I ended up paying a private doctor. I don’t recommend and I will never buy April again.

Thank you for taking the time to submit your policy review. Our team reviewed your assistance case and apologize for not meeting your expectations. Since reviewing your case, we have spoken to our assistance department to ensure that guarantees of payments are sent upon approval to the medical facilities to avoid any delays or misunderstandings like this one. A member from our team will be contacting you to ensure that you have begun the claim for reimbursement process. Additionally, we will request to have your reimbursement claim to be expedited to help make up for the inconvenience.

They were wonderful. I fell and broke my leg in Israel. They helped modify my return flight and transportation to and from the airport. Others in my group who didn’t get travel insurance now all say they will just to be safe. They even called me when I reached the US to make sure I made it home safely.

South African Airlines would not allow me to board the plane in Johannesburg for Nigeria. My “visa on arrival” paper work was not accepted although we were told it was ok by the Nigerian visa agency. So I needed to book another flight that by-passed Nigeria in order to get to Sierra Leone (our final destination). I also needed to cancel the Lagos hotel. The return flight thru Lagos was ok since I was only in transit to another flight. Also the flight from Lagos to Freetown Sierra Leone had to be cancelled (just one way) because I could not get fly into Lagos.

I just received the letter from Broadspire that my entire claim was denied because it did not meet their policy criteria for Trip Interruption benefits. Broadspire Services, Inc., a subsidiary of Crawford & Company, is a third party administrator assigned to act on behalf of Generali Assicurazioni Generali to process my claim.

I thought that Trip interruption coverage is coverage that reimburses a traveler of their unused pre-paid trip costs when their trip has to be abandoned. I realize my situation is a bit unusual but it does fit into that category of trip coverage. This denial makes me not only want to avoid using April Insurance but from ever buying travel insurance again. I have used Squaremouth on several of my trips and have recommended you to my tours guests (I run tours to Africa). I am not sure I can now recommend getting any insurance since it coverage seems to be so restrictive.

Sue Orloff

The claim procedure is/was very difficult and off-putting. I sent it off more than 2,weeks ago and have had no reply of any kind from Crawford’s

Medical concierge was not very helpful in the beginning. Not sure she worked for April as she didn’t seem to know much about the policy. It seemed like she was with a third party company.

We thank the customer for her taking her time to post her review and apologize her initial experience did not meet her expectations. The call and case have been reviewed and proper re-training has been implemented.

We were able to reach out to the customer and offer our assistance in getting her claim initiated. Claim forms have been emailed, once received, they will be properly reviewed and adjudicated.

She was thankful for the follow up.

My only experience was confirming policy specifics through customer service before travelling. All my questions were sufficiently answered and the policy met my expectations.

The have been terrific and claim is going to b paid within 10 days