Reviews, Sales, and Service Ratings for
Aegis

My husband and I travel frequently; we are older, but have never yet filed a claim. Due to a fall shortly prior to our trip, we were unable to travel. The customer assistance at April was very good in terms of getting the documentation to me. I needed to call once for clarification; someone answered and was very helpful. Our claim was completed and in the hands of the company about a month after the incident. Within 3 weeks April had reviewed the claim and covered fully our losses. We have learned via email that a check is to be issued and received shortly.

All I wanted was Hurricane Insurance, when Hurricane Michael was obviously going to hit Kure Beach, just south of Wilmington, I called to check on the policy and to find out the actual circumstances required for the policy to pay. I called twice, talked to two different people, both told me my policy would not cover a hurricane. They said I had trip interruption insurance....I said I do not know what that means but when I called and bought the policy I told the representative that I cared nothing for cancellation due to illness, death, job loss, etc I just want coverage in case a named hurricane was going to 'interrupt' our stay.... One representative said she was going to go back to the date I bought the policy and listen to the taped conversation. Doubtful that she did, she never called back. A few days later when it was announced that just to the south of the Wilmington area there was a mandatory evacuation I called again.......this time the representative told me I had 'trip cancellation' insurance and that I could cancel for any reason???? OK so just how confident would you have been filing a claim with this company???? I called the rental agency, who got in touch with the owner of the rental on our behalf and worked something out that was satisfactory. Yes I could have cancelled our reservation, filed a claim, and your company may or may not have paid but under the circumstances I wasn't willing to risk losing $3300. I wasn't willing to take that chance. Next October I will be renting the same house, the same $3300, and will once again attempt to buy 'hurricane insurance' ..........I wonder if there is an insurance company that can weed through all the legal mumbo jumbo in the policy to simplify it enough so that the general public can REALLY know what they are buying because relying upon representatives to tell you what you have is dicey at best!

We thank Barbara for choosing APRIL.
We identified two calls made by Barbara to our APRIL Customer Service team, one and two days prior to her scheduled departure date. Barbara was informed on both calls that the policy she purchased was for Trip Cancellation only and that the natural disaster triggers under this plan may provide reimbursement provided that she cancels her covered trip prior to or on his/her scheduled departure date. Based on a tentative scenario described by the client, she was reiterated by our agents that her plan does not grant coverage for Trip Interruption. Prior to contacting us, the client had spoken to her rental property company about their independent insurance plan. This rental property company is not affiliated with APRIL.

Barbara was contacted by our APRIL Account Manager on 10/18/16 following the receipt of this review. She informed our Account Manager that her trip was rescheduled prior to her departure to April of 2017 due to hurricane Matthew. Our Account Manager requested the new travel itinerary for a one-time exception to update the original travel dates to 2017, but no reply.

Thank you for posting a review of April.

I apologize for your negative experience.

A member of our Zero Complaint team contacted you to explain your coverage and offer assistance.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Glad to know it is there in case we need it.

I'd heard about Squaremouth and decided to try it when planning a family trip that included my parents as well as my in laws. The site allowed me to do feature comparisons with other top travel plans, including cost. I found the perfect plan to settle my worried mind even though we didn't have to, thankfully, put it to use.

Easiest way we've found to compare and purchase travel insurance!

In early stages. Have only asked for proper claim forms. Cordial. Said they would comply on Monday, Oct 10.

We have return from our trip on 9/27/16 and we called April insurance on 3- occasion requesting a claim form. Each time April said, "they will e-mail the claim forms and we have not received the forms as of 10/3/16." April have verified our e-mail address & no claim forms yet. This doesn't look good on April's customer service. Plan to call Squaremouth about the matter.

Thank you for posting a review of April Travel Protection.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I was concerned if some of the features important to me were included in the actual policy. They explained they were but the copy within the policy was evasive and more than a bit confusing! I think they could do a far better job in writing if they concentrated on keeping it simple and using easy to understand for the non-professional

Would I go out if my way to recommend April? We had no. Claim experience to go by. Every insurance company is a winner if the client has no need
To rest them. I'd hate to rate them too high when they' ve not been tested.

I've used square mouth in the past and like the ability to choose the coverage I need, although, thankfully I've never had to file a claim. My interaction regarded the length of coverage, but that could have been a typo on my part.

it was easy to compare different travel insurance using Squaremouth. APRIL Travel Protection is what I ended up purchasing and had to file a claim. I tore my ACL during my vacation in Puerto Vallarta, MX and had to see the hotel doctor. He didn't do much - just gave me an ACE bandage & prescription-strength ibuprofen & some sort of anti-inflammatory cream. Although having to gather the documents, fill out the paperwork, , etc was a bit of a hassle, it was easy enough to get reimbursed for the doctor cost. From the time I filed the claim to receiving the reimbursement check, it took around a month to receive the check.
Highly recommend Squaremouth to search for travel insurance (excellent customer service & chat function!) and APRIL travel protection service.