Reviews, Sales, and Service Ratings for
Aegis

We are very disappointed and upset with APRIL travel and with Squaremouth. It has been well over 2 months since we filed a claim, and they have stalled and then the adjusters denied our claim, unjustly. It is being appealed back to the under writer, but its still taking way too long, and I don't think they intend to pay us. this was a very costly trip for us, which is why we insured. We had booked a train tour, with live music on board, from Chicago to San Antoniao and back to Chicago. The train was the trip. However we had to fly to Chicago to catch the train, on January 7. there was a big snow storm on the East coast that day, and our flight to chicago was canceled, as were most all other flights leaving Hartford for the afternoon and evening. There was no way we could get to Chicago to catch this train and join the tour. April or the adjuster denied our claim based on the fact that the airport wasn't closed for 48 hours!!! When does that ever happen? But still, irrelevant to our case since even if the air port was closed for 12 hours, we would have missed our train departure.
The adjuster was 7 Corners, ;which is financially linked to Squaremouth, so we feel that SquareMouth is complicit in this denial of our claim.

Thank you for posting a review of April Travel Protection.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

No problems in it.

I am pleased with the ability to adjust the policy when I make additional payments towards the trip. Always get a quick response from agent with updated quote.

I had no claims on the most recent cruise, but I had two previous claims on 2 previous cruises and they were fair and punctual. I've now bought a second annual policy from them.

I had tried to obtain information about possible changes in the amount covered by my policy, and I received inadequate information about how to do so during the first call I made. A second call provided more helpful information, including the correct email address to use to make a change. It was frustrating, however, not to be able to talk through with a representative the change I wanted.

Getting the Customer Service on Chat from Squaremouth and Phone from April was difficult. I had to call 4 times April to make them understand my claim and send me the claim forms.

Thank you for posting a review of April Travel Protection.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Hi,
Thank you for your great service.
I lost a rain cover for my carriage. what can you do for me regarding that.

No comment

Not the best i would expected

Generally satisfied.