AXA Assistance USA
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 980 Reviews Since 2015

  • Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    July 11, 2022
    LARISA from NY Verified Squaremouth Customer

    Because they request an entire package of forms again I can assume that my documents were lost.

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    9 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 10, 2022
    Carolyn from VA Verified Squaremouth Customer

    Claim is still pending, so no comment at this point (this is for trip taken February 26-March 27, 2022; I will have no claim for my June 2022 trip).

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    8 out of 10 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Platinum
    Review Received:
    July 6, 2022
    Praxedes Diao from CA Verified Squaremouth Customer

    I was able to travel as scheduled to and from the Phil. However while I was in the Phil. I was hospitalized and tried to contact the insurance provider but the reply was that there were may requirements and my request for re scheduling my return trip was not acted upon.

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    17 out of 18 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 6, 2022
    Martin from PA Verified Squaremouth Customer

    Very helpful in meeting my needs and in finding a reasonably priced policy

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    1 out of 4 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    July 5, 2022
    Walter from CA Verified Squaremouth Customer

    Tried to augment coverage. Sent email. Left voice message. No response until I was well into my trip in Spain.

    Loss opportunity.

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    8 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 5, 2022
    mark from CA Verified Squaremouth Customer

    AXA Assistance USA is a great company, obtaining a policy was very easy, I recommend them 100%.

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    0 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 2, 2022
    Melissa from NC Verified Squaremouth Customer

    I felt piece of mind traveling internationally right now having this travel insurance plan from AXA. Our travel plans changed prior to departure, and we had to contact customer service to discuss the changes on more than one occasion. Each time, customer service was extremely polite and helpful. Fortunately our travel plans s went s.oothly a day we did not need to make a claim, but I was glad to have our policy in place just in case. The xost was reasonable and worth it. I would choose AXA again. Thank you, AXA!

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    2 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    June 30, 2022
    Leopold from TX Verified Squaremouth Customer

    I submitted a claim and documentation for my wife’s injury during our trip. I am awaiting resolution.

    Review Updated: 09/06/2022

    My claim was filed in a timely manner but I have yet to receive any correspondence or reimbursement. My next step will be small claims court in my state.

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    8 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    June 29, 2022
    Anna from IA Verified Squaremouth Customer

    Provided peace of mind. Customer service was great

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    1 out of 4 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    June 24, 2022
    Kristine from MO Verified Squaremouth Customer

    The process of filling a claim is too burdensome and uncertain. The person I talked to couldn’t actually help me but pointed me to an automated Web site. The documentation required for an obvious claim is too burdensome. Was told The steps we took to get home despite the airline, which we did to save money overall (Amtrak vs three nights in a hotel) would not be covered bc we didn’t use the airline rebook to get home. But the airline was broken. Makes no sense.

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    8 out of 9 people found this review helpful

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