Reviews, Sales, and Service Ratings for
AXA Assistance USA

There was no assistance. Impossible to reach anyone. Endless automated emails apologizing for delay.

Still waiting and nothing solved.

Very disappointed and will never use AXA again or recommend.

I am not going to purchase insurance through AXA ever again. The entire claims process has been disjointed, incredibly slow, and very frustrating. I intend to use a different insurance provider from now on, unless AXA can redeem itself by timely closure of my claim.

Will never buy trip insurance again. It is a rip-off and useless. What is covered is misleading. Actually, nothing is covered even if your trip is canceled for a reason beyond your control. I didn’t cancel my trip, the outfitter did and the trip insurance won’t cover anything.

Very satisfied with policy so far. Customer service was great when I needed them during my trip. In process of filing claim and hope that goes as smooth!

I was reasonably confident I would have been taking care of if I were to have filed a claim. I did deal with a concierge service and they were quite helpful.

I communicated withAXA several times after I bought the insurance to verify that pre-existing condition will be covered. When I bought the policy and a verification e-mail was sent, it said pre-existing condition not covered even tho I had bought the policy within 10 days of my paying for the trip. Then it also said that my medical coverage is secondary when the policy I bought said primary. They wouldn’t send me a new summary of coverage and after several phone calls, I was reassured that pre-existing condition is covered and Illinois is always a primary insurance payer. I didn’t feel good about this at all. Then I had to cancel the trip because of Covid and AXA is just giving me till the end of 2022 to use up what I paid for. They have had my money for 15 months and now it appears I would lose it all as I don’t have any more plans to travel this year. You would think AXA would give you a longer time to use the credit. Not happy with AXA. I have used Squaremouth many times, fortunately haven’t had to file a claim.

I had no issues so I book again for next year trip

I was told my claim was being processed! BUT not satisfied! You have lied about my claim status and I have filed a complaint with the authorities,HELLO POLICE!

Slow process on claim. Understandable with Covid claims, but very slow process. All auto generated emails. No one to talk to.

The rep was very helpful, and answers she didn’t have she rapidly got from her supervisor. She spoke English clearly and succinctly, which was truly appreciated. I would certainly recommend you to others seeking travel insurance.