Reviews, Sales, and Service Ratings for
AXA Assistance USA

Be very careful in choosing AXA. I’ve purchased travel insurance with them previously but never had to file a claim. This time one bag was delayed several days and the other checked back was destroyed. Called the international 24 hour assistance number and it directed to the U.S. number and disconnected. Called AXA U.S. but as I was in Europe the offices were not open so I left a message. They’ve yet to ever contact me outside of via email after I filed a claim. Now they’re requesting information provided when filing again. It’s starting to feel like they’ll do everything they can to not have to fulfill their obligations. Now I’m thinking about the next trip which is also insured by them. Not a good experience.

We had to cancel our trip last minute. Per terms if we gave notice timely we could cancel. Called
Axa timely. Got its voice mail. Left detailed voice mail with policy number and contact information. Axa never bothered to call back. Wouldn’t recommend o use them again. Sometimes a family member passes away. We had to cancel our trip for that reason. Axa was irresponsible.

Thanks for the peace of mind.

After completing the purchase of travel coverage, I realized I had specified completely wrong travel dates. I called the customer service number recited on my e-acknowledgement, spoke to an agent for, like, 45 seconds, and in five minutes had a re-quote for a corrected policy. Impressively handled.

I was surprised to get phone calls from AXA Assistance asking how I was doing after I requested info on where I could go for medical treatment. The only thing that was somewhat difficult was the limited info on where I could be seen. Even when I went to the clinic that had inspired me to choose AXA through advertisements, I was told that AXA Assistance was different and that I would have to file a claim when i returned home. I did that and the claim was completed quickly and to my satisfaction.

Easy to purchase policy. Did not need to file claim so I can't give review of claims process.

Even though I have a verification letter from the airline itemizing what I paid and what they refunded, AXA is still requesting my credit card statements detailing the expense. Very time consuming at a time when I’m dealing with a husband undergoing open heart surgery.

I have sent them receipts 3 times in one of my travel providers. It’s like they don’t read all the attachments.

I am owed about $6000 and I’m concerned at this point that they are looking for reasons not to pay out by burdening me with repeat and unnecessary requests.

Time will tell.

I was very pleased with the claim process and response time. Was apprehensive that the claim process would take longer but everything was handled quickly and professionally. I was pleasantly surprised.