AXA Assistance USA
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 980 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 10, 2024
    Jacqueline from PA Verified Squaremouth Customer

    Called to change date of departure, the person I spoke with was very nice and agreeable.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    May 9, 2024
    Ricardo from NY Verified Squaremouth Customer

    Total waste of money. AXA keeps asking for stuff that it's not applicable to the claim. Their strategy is to keep asking for information until you give up. Will never purchase trip insurance again.

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    11 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    May 9, 2024
    Peter from NY Verified Squaremouth Customer

    prompt and courteous.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    April 17, 2024
    Eldred from NY Verified Squaremouth Customer

    Had to cancel our trip and get a credit for insurance for some future trip- handled competently.

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    4 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    April 17, 2024
    Barbara from WI Verified Squaremouth Customer

    I sent an email message to AXA Assistance about breaking my ankle in Portugal while I was on vacation. I asked them what they needed for documentation, and where I should mail the information. I am upset that they haven't responded.
    Sincerely, Barbara Dietrich

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    16 out of 16 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    April 7, 2024
    TRI from CA Verified Squaremouth Customer

    I would like to know how to send you the medical bills charging me during the trip as proof for claim! Thanks.

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    1 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    April 6, 2024
    Edward from CA Verified Squaremouth Customer

    The Customer Service was Really Good !

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    1 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    April 4, 2024
    Bernell from SC Verified Squaremouth Customer

    The claim process requires a lot of details and documentation, so be sure to keep good records of expenses and medical reports in one organized folder. It was clear and somewhat expedite. The only negative is the lack of transparency for the itemization of exactly which expenses were reimbursed. You receive a final email with the reimbursement payment total. The electronic payment process is super easy and fast and modern to allow Zelle payments in the same day. Thank you.

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    7 out of 9 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Platinum
    Review Received:
    March 26, 2024
    Kevin from WI Verified Squaremouth Customer

    I had an unfortunate mandatory court appearance that prevented me from taking the trip that was planned. I contacted AXA and though I did eventually get some money back, the way it was handled was pretty awful. I'll be sure to use a different provider in the future.

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    15 out of 17 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 18, 2024
    J. Kindred from WA Verified Squaremouth Customer

    Great service and quick response time!

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    0 out of 2 people found this review helpful

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