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Rating 5 out of 5Policy:
PlatinumReview Received:
January 30, 2022Jacqueline from NY Verified Squaremouth CustomerWas this review helpful to you?The absolute worse experience. It has been a week and no reply from the insurance company on my claim. This is a full time job to try to get them to cover my loss. I spent over 2,000 on the policy and the customer service is terrible.
Jackie Jones
917-796-6669
13 out of 17 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
January 26, 2022Robyn from FL Verified Squaremouth CustomerWas this review helpful to you?My husband tested positive for covid the day before we were scheduled to fly back to the US. When I called AXA Assistance, they assured me that our coverage would be extended for as long as we needed to stay and that they would reimburse medical and other cost up to the policy limits. We flew back yesterday and I intend to file a claim for these expense.
9 out of 16 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
January 24, 2022Zero stars for AXA - 3 months to process any claim from CA Verified Squaremouth CustomerWas this review helpful to you?AXA email indicated a 30 day turnaround for my claim to be processed/paid. I submitted my claim in Dec 2021 & called in late Jan 2022 to check on status. I was told no one had looked at it yet and that the were just starting to look at claims submitted in Oct 2021. They indicated it would probably not be until March 2022 for someone to look at my claim. This was my first time purchasing travel insurance from any company. If it truly takes 3 months for my claim to even be looked at, this will be the last time I purchase from this company!
14 out of 17 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
January 24, 2022Jane from KY Verified Squaremouth CustomerWas this review helpful to you?I always use the clearly understood website Squaremouth to get travel insurance.
1 out of 7 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
January 24, 2022Meridith from NC Verified Squaremouth CustomerWas this review helpful to you?So easy and reassuring in these crazy times!
0 out of 5 people found this review helpful -
Rating 3 out of 5Policy:
GoldReview Received:
January 21, 2022Patricia from CA Verified Squaremouth CustomerWas this review helpful to you?I emailed AXA when I had to rebook my return to the US since our cruise ship was not able to disembark in Buenos Aires as scheduled. Never received a response to my email. On my return home, I called AXA and thought I was opening a claim once I spoke to someone to obtain a claim form. When I called AXA again with a question I had, I was surprised that a claim was not automatically opened. I am now completing all the paperwork to submit my claim.
So far not impressed with their service.
8 out of 9 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
January 17, 2022Riccardo from NY Verified Squaremouth CustomerWas this review helpful to you?It over a week to get an answer regarding my claim. I was asked more than once to submit the same documentation.
I still haven't heard anything back
6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
January 16, 2022Gregory from CO Verified Squaremouth CustomerWas this review helpful to you?Helpful
0 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
January 15, 2022John from PA Verified Squaremouth CustomerWas this review helpful to you?Hopeful that it will help us recoup virtually all the monies paid upfront. Had to cancel out plans due to Omicrom.
0 out of 3 people found this review helpful -
Rating 1 out of 5Policy:
PlatinumReview Received:
January 15, 2022Charles from NY Verified Squaremouth CustomerWas this review helpful to you?Worst customer service ever!
5 out of 6 people found this review helpful
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Additional Information