-
Rating 5 out of 5Policy:
PlatinumReview Received:
July 30, 2018Jane from NY Verified Squaremouth CustomerWas this review helpful to you?Very happy with the experience.
2 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
July 27, 2018Phillip from VA Verified Squaremouth CustomerWas this review helpful to you?Overall, I was happy. Some of the policy was confusing due to the legal language
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
July 12, 2018Stacey from AL Verified Squaremouth CustomerWas this review helpful to you?The 24 hour assistance staff was very helpful in getting our case information set up. We hope they are that helpful when we go to file the claim now following our trip.
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
June 27, 2018George from IN Verified Squaremouth CustomerWas this review helpful to you?Great experience. Customer service was very helpful answering all my questions. The pricing was very competitive for the options selected and I will definitely use Squaremouth in the future.
1 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
June 26, 2018George from TX Verified Squaremouth CustomerWas this review helpful to you?Filling a claim seems to involve a lot of information.
1 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
June 22, 2018Wayne from NJ Verified Squaremouth CustomerWas this review helpful to you?Customer service was very helpful. Fortunately I did not have any claims to make. I will use AXA for future trips.
2 out of 2 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
June 22, 2018Michelle from LA Verified Squaremouth Customerthus far, the customer service has been great!
Review Updated: 07/20/2018
1. the claim was lost for approx 3 weeks, and i had to call them to find it in their files......
2. they then sent me this: "Complete Booking Confirmation with dates of travel and flight information for your Spirit Airlines flight"3. Then, I sent them this...."you have it..........if you would have read the file i sent you.......its page 7, 8, 9, 10, 11...........ReRead please: my packet was lost for approx 3 weeks and now you are asking for information already sent to you.......this is not going well......
mike romero"4. I then got ANOTHER note saying they would get back to me in 15 days.........." Your Claim information has been received. Please allow up to 15 business days for review. "
I am not confident with this company!
thanks............
Was this review helpful to you?
mIke
3 out of 3 people found this review helpful -
Rating 3 out of 5Policy:
GoldReview Received:
June 16, 2018Myron from NV Verified Squaremouth CustomerWas this review helpful to you?She explained the claim process and the documentation required.
I observed that the process was very difficult.
She told me, in a very sharp tone that if I did not want to follow the process then I should not file a claim. Did not appreciate her response or tone. She is clearly one who is a prime candidate for retraining.
AXA makes very easy to purchase their product but very difficult to use it.
Gives me pause to wonder why I would want to use AXA again.
7 out of 8 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
June 11, 2018PAUL from CA Verified Squaremouth CustomerWas this review helpful to you?No complaints but as always, read before you buy the fine print in any policy you are considering. fortunately, we did not have any problems with our trip and do not need to make any claim
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
June 6, 2018Greg from HI Verified Squaremouth CustomerI spoke to a representative prior to my trip to Japan, just to make sure all was in order. He was polite and answered all my questions.
Response From:
AXA Assistance USA:
The AXA Assistance USA TeamResponse Received:
June 7, 2018Was this review helpful to you?Thanks Greg! We are happy to hear that you had a great experience!
2 out of 2 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information