Reviews, Sales, and Service Ratings for
AXA Assistance USA

Ease of getting the policy, clear presentation of terms cost etc!

Purchased insurance for trip twice. First trip was cancelled due to illness. Was advised incorrectly to reschedule which did not allow for claim to be filed. Had to fully cancel first trip to file the claim. Once done there was no issue filing or receiving payment.
Rescheduled trip after claim was complete and purchased 2nd policy. Misinformation was my only issue.

We have used Squaremouth for several years and found them very easy with whom to deal!

Next time I would rather just purchase medical coverage.

Thank you for your feedback. If you would like assistance adjusting the coverages for a future trip we are happy to provide guidance.

Will be able to proved better feedback after claim process is complete

Hi Robin! Thanks for providing the positive feedback for your pre-trip and during trip experience with AXA. If there is anything else we can do to help, our team will be available to assist you.

AXA rep. was cordial and informative when I called with a question prior to the trip.

Thank you Lorraine! We are glad to hear that you had a great experience with our customer service team. We hope you have a great trip and if you have any other questions, our team will be here to help!

Interaction with customer service pre-departure, when I asked about claim procedure with doctors / hospitals overseas, was very positive. I felt I was talking to someone intelligent and knowledgeable.

We are so pleased that you found our pre-departure customer service experience to be very positive and helpful. We hope that you had a great trip and considering AXA for insuring any future trips. If you have any additional questions or require further assistance, do not hesitate to reach back out to the team!

The website provides a very good general comparison chart between insurance. Filter selections are excellent, appropriate and useful. With the Squaremouth guarantee, Squaremouth has become my go to site for travel insurance.

The price was good and contracting went well. Fortunately , i did not need the service on this trip.

Customer service was prompt and courteous. They provided the necessary forms which we are currently processing.

We are happy to hear that you enjoyed your customer service experience and that they were able to provide you with the assistance you needed.
If you have any further questions, please do not hesitate to reach out to them again.