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Rating 4 out of 5Policy:
GoldReview Received:
November 24, 2017Michael from GA Verified Squaremouth CustomerWas this review helpful to you?Good service. Got the policy for piece of mind. Did not have to use
0 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
November 22, 2017Sally from AZ Verified Squaremouth CustomerOnce this process of completing our claim is completed I will submit my feedback.
Review Updated: 12/20/2017
The process was easier than I thought it would be. I only have one issue. I waited for contact at the month mark when I was told the claim would be finalized. When I reached out to them I was informed that the cancellation form from my travel agent was missing. I reviewed all my documents that I had sent via the postal service. It was sent along with many other documents and some how only this one was lost by them. I asked why had I not been contacted about this. This was the one and only document holding up the processing of my claim. The representative I spoke with could not answer my question. She said I needed to resend it and it would enter the review process again. I requested to speak with a supervisor. I was connected with a supervisor. He listened to my concerns and quickly resolved this issue. By days end I had confirmation my claim would be paid on full and a check in my hand with in 10 days. I was pleasantly surprised that that in fact occurred. I will purchase insurance through them again. Have a very Merry Christmas and a happy New Year.
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5 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
November 22, 2017Ina from TN Verified Squaremouth CustomerWas this review helpful to you?We are not sure who exactly we spoke with. We were in Argentina when we made the calls. We were hoping to file the claim with the airline ourselves, but they are not returning any correspondence with us. We are waiting on some information and then will file our claim.
thank you.
Ina b.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
November 6, 2017Erica from HI Verified Squaremouth CustomerWas this review helpful to you?I had some questions about cancellation and emergency procedures as I was going to several areas that could be mildly risky (near Mt. Agung, etc.). The customer service rep was very patient as he walked me through contingency plans, what would or wouldn't be covered, and how to go about filing a claim if it were needed. Would definitely use again.
0 out of 1 people found this review helpful -
Rating 2 out of 5Policy:
SilverReview Received:
November 5, 2017edward from CO Verified Squaremouth CustomerI filed a claim and it was received bytravelclaims@axa-assistance.us on Sep. 26, 2917. As of today I have not received any info about the.
I have a case number from AXA: axa25711764 *NS*
Please advise how to proceed with the claim. Your policy Number is 328039.
Thank you,
Ed baltzersenResponse From:
AXA Assistance USA:
AXA Assistance USAResponse Received:
November 6, 2017Was this review helpful to you?We apologize for any difficulties you may have experienced in receiving an update on your claim. We have made a few calls and left voicemails trying to reach you. Please feel free to call us back at 1-855-327-1430 or email ustravel@axa-assistance.us to discuss your claim status and additional information we need to proceed.
2 out of 3 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
October 24, 2017Pamela Van Ryswyk from AR Verified Squaremouth CustomerWas this review helpful to you?I was told different information by two different agents. The policy was not what I expected regarding emergency services, as they were not very helpful during my emergency.
0 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
October 9, 2017Jeff from CA Verified Squaremouth CustomerWas this review helpful to you?Great experience. using Square mouth was a very easy and simple process. AXA policy was very straight forward and answered pretrip question quickly.
0 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
October 8, 2017Gladys from IN Verified Squaremouth CustomerWas this review helpful to you?I had no issues
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
October 3, 2017Betsy from WA Verified Squaremouth CustomerWas this review helpful to you?I have purchased more than one travel insurance package through SquareMouth and have have always received prompt, reliable service, and the type of policy I needed.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
October 1, 2017gloria from LA Verified Squaremouth CustomerEveryone nice informative helpful. The results of claim will be the final determinant of service.
Review Updated: 10/29/2017
I furnished complete information regarding my husband's accident. They responded in a timely manner without avoidance of facts to not pay.
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I have already received the refund checks. Thank you and them. It is a huge relief to have this completed as we deal with the issues from the accident.
2 out of 2 people found this review helpful
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Additional Information