Reviews, Sales, and Service Ratings for
AXA Assistance USA

Great customer service; great policy that includes missed connections.

I have provided AXA all required paperwork for a minor claim by fax and have received no reply or acknowledgement as yet. It has been only four days since the claim was filed; nonetheless, they should have sent an acknowledgement of receipt.

Thanks for letting me purchase a last minute policy. Though I didn't need to use it, it was to comforting to know it was there in case it was needed. Thank you!

My claim request was handled by two of my adult children and for the life of me I don't know which one did what regards my claim. One child lives in Amsterdam and one in Tucson. I did not hear them complain of anything untoward happening in the process of obtaining monies expended for my flights from Tucson to L.. A.. to Glasgow, Scotland via Amsterdam. The amount of out-of-pocket spent for insurance was minimal primarily health coverage) as my first class ticket from L.A. to Amsterdam was done with air miles given to me by a son-in-law. I would certainly use your services again HOWEVER travel is no longer an option for me. There is a light at the end of the tunnel and it is a train.

Hamish M. Hall
Tucson, Arizona

AXA handled our claim promptly and fairly.

Easy site to navigate and to assist in making a decision as to which policy is best suited for my needs.

Highly recommended and would definitely use AXA again.
Our bags didn't make the flight on our return home, so when we got home from our 3 week trip to Europe we didn't have any of our daily needs or even our underwear and socks since we had been gone so long. We waited 24 hrs and still no bags and no word from the airline so we went out and bought our necessities. The bags finally arrived 80 hours late, fortunately, because we would have lost much more than the insurance would have covered in our AXA Gold policy. I say this, because you don't really realize how much your clothes are worth until you sit down and itemize them. Plus, if you tried to replace everything immediately you'd have to pay full price for items you may have bought on sale. Additionally, my wife was very upset at the thought of having to shop for all her clothes because women's clothes are such a hassle to buy since everything fits differently.
We submitted a claim for our purchases and we just received a letter stating that we will be reimbursed for our full claim.
I am very pleased with this service and will definitely use AXA in the future, however, I will probably increase my coverage from Gold to Platinum because when we thought our bags had been lost by the airlines we read that 24 million bags are lost each year.

They were unable to tell me if the policy would cover upgraded airline tickets to get me home after a spinaI fracture. I made the reservations by phone and don't have good documentation as to how much extra I paid. The VISA bill came with a different company name than the airline plus extra fees. Will I be able to collect? We will see.

It's nice to have Bec.Emergency Happens.and Unpredictable.

Thank you for being prompt with my request for a change in the cost of my travel--this was a request made pre-travel. Thank goodness I didn't need to make a claim. Having your insurance gave me peace of mind during my trip.

Thank you for sharing your feedback, Carol. We're sorry to hear about the circumstances surrounding your claim submission. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been received, and our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.