Reviews, Sales, and Service Ratings for
AXA Assistance USA

Glad to have insurance, ready to get my claim filed so that we can utilize the benefits.

Just found that updating policy coverage was not as simple as doing it on line or on a phone call. Had to submit email and authorize charge each time

AXA notified me that my claim was approved. I did not receive a check for some weeks so I had to call. They said the check was supposed to have been sent but had not and they would overnight the check. After a few days, I called again. AXA said they mailed the rather than FedX. I did get the check but probably would not have had I not called and been persistent.

The personal interaction helped me select the most cost effective coverage option.

Our outbound flight to Argentina was delayed causing us to miss our connection. We had to overnight in Panama and caught the next flight to our destination which was not until mid-day causing us to miss a whole day of pre-paid touring. I called AXA from the airport when we found out about the delay to report that I would be making a claim and the agent gave me a claim number and said that she would send the appropriate forms, which she never did. Not a big problem because I called when I got home and the form was sent immediately. Problem is getting documentation from the airline of the reason for the delayed flight which is required by AXA for filing a claim.

No claim filed. Price quoted for policy was fair and had clear explanation of the terms. Phone assistance for help to research plan that was right for us was excellent.

There was an enormous amount of paperwork requiring information from my doctor that I thought was unnecessary. I already had a statement from him that I was unable to travel and it seems to me that should be sufficient. Extensive information about my state of health is an invasion of my privacy. However, once all the necessary paperwork was filed, my claim was recognized and I was reimbursed without further information.

I will not choose AXA in the future for coverage. I had to add to my coverage as I added trips and costs. Every time I had a problem. The amounts weren't changed properly, the dates were messed up. I requested a final declaration page at least 3 or 4 times before I finally got one. I am very glad I did not have to file a claim. I was very concerned there would be a problem with it.

you made it very fast and easy to do a claim

the on-line purchase was good. then I noticed I somehow had the wrong start date. I called the customer line, no problem. then I e-mailed the request for a start date change, ok, then I e-mailed the trip itinerary. ok, then a week later they said everything was good and the start date was revised. they suposidly sent me the revised paperwork. But it looked the same to me, same incorrect start date. it took at least 3 try,s before they sent me a reviesed form with the correct start date. not sure if it was incompetence or just a mistake, but 3 times sending the old form and saying the changed the dates. very disturbling