Name: AXA Assistance USA
Brand: AXA Assistance USA
Rating: 4.23 (980 reviews)

Overall Rating

0.1% (105) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

600
4 stars

196
3 stars

79
2 stars

44
1 star

61

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

74,134

MONTHLY SALES

627

REVIEWS

980

Overall Rating

Customer Reviews for AXA Assistance USA

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

980 Reviews Since 2015
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Filed claim

Rating 5 out of 5

Policy:
Platinum

Review Received:
October 15, 2023

Carol from NY Verified Squaremouth Customer

I made a slight change to coverage date. They made that easy.

Was this review helpful to you?
7 out of 8 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
October 9, 2023

Allison from FL Verified Squaremouth Customer

It was simple and easy to obtain the insurance I felt confident traveling and having insurance.

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2 out of 2 people found this review helpful

Rating 3 out of 5

Policy:
Gold

Review Received:
October 4, 2023

Steven from WA Verified Squaremouth Customer

They paid my claim. However the process was slow and the communication was poor.

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15 out of 15 people found this review helpful

Rating 4 out of 5

Policy:
Platinum

Review Received:
September 30, 2023

Thomas from PA Verified Squaremouth Customer

Our flight was cancelled for 2 days departing for Florence, Italy and then again for 2 days on the return trip to JFK. We lost 2 nights in our Villa. As a group of 4 couples, we are still accumulating and reviewing shared invoices. Obviously, this is not the fault of your company, and I have not interacted with AXA since we returned.

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2 out of 8 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
September 27, 2023

Scott from TX Verified Squaremouth Customer

We did not use the insurance we purchased, but we had an incident where we might have needed it. It was reassuring to know that we had something to help us out if needed.

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0 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
September 23, 2023

Richard from MN Verified Squaremouth Customer

The experience was straight forward when purchasing the policy

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0 out of 1 people found this review helpful

Rating 4 out of 5

Policy:
Platinum

Review Received:
September 22, 2023

Paul from CA Verified Squaremouth Customer

None

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0 out of 5 people found this review helpful

Rating 3 out of 5

Policy:
Platinum

Review Received:
September 14, 2023

Peter from PA Verified Squaremouth Customer

When I tried to call them, I got no answer and no return call. I had to have some emergency blood work. I did it and paid for it. But I wanted to know if it were covered. I got no answer for days. I have no idea how they act in a real emergency but I was NOT impressed by their inaccessability.

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33 out of 33 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
August 26, 2023

Deborah from MD Verified Squaremouth Customer

We decided to change the amount of days we're gone. It was simple and an easy process to make the change

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4 out of 6 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
August 20, 2023

Robert from MD Verified Squaremouth Customer

Just waiting for my claim to be evaluated. Getting a hold of them was a little tricky and a wait on the phone but nothing excessive.