AXA Assistance USA
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 980 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    January 22, 2024
    CARL from SC Verified Squaremouth Customer

    Customer Service agent's arrogant attitude and unkind conversation. We may not be knowledgeable in regards to buying travel insurance, but the agent didn't have to be arrogant and rude in educating us.

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    8 out of 8 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    January 21, 2024
    Jeanne from PA Verified Squaremouth Customer

    Easy access for purchase and clearly understandable process and contact information

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    December 17, 2023
    Samir from IL Verified Squaremouth Customer

    We had flight interuotion due to my Grandson accident in USA and we had to come back early. We cam back 12/3/23 instead of 12/10/23.
    The details will be in claim form.

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    1 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    December 10, 2023
    Peggy from FL Verified Squaremouth Customer

    Easy and simple process to submit my claim. Unfortunately I was sick a lot of the time of my 70 day trip to see my grandchildren. Medical care in Thailand was amazing (good). Still waiting on my compensation for my approximately $550 bills.

    Was asked to submit a copy of my passport and my stamp out departure page, which wasn’t in the original instructions. Am in hopes that my check will arrive in time for Christmas.

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    11 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 27, 2023
    Katharine from FL Verified Squaremouth Customer

    AXA was quick in responding to my claim application. AXA's customer service was professional and efficient. AXA's travel insurance is highly recommended.

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    13 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    November 19, 2023
    Chantal from NY Verified Squaremouth Customer

    So easy to purchase and more importantly the policy was easy to understand and the pricing competitive. Never even considered buying travel insurance in the past but will now consider AXA for all future travel.

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    3 out of 3 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    November 19, 2023
    David G from MO Verified Squaremouth Customer

    I bought 2 policies for the same trip and called to cancel one of the two prior to beginning the trip. Both were with AXA and they said tough luck.
    I won't use AXA again.

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    4 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    November 13, 2023
    Alexandra from NJ Verified Squaremouth Customer

    I am waiting for reply from AXA after I sent all documentation pertaining to my claim.

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    2 out of 3 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    November 8, 2023
    Viola from PA Verified Squaremouth Customer

    They wouldn't turnover my insurance for next year. I was late calling in. I think they are a RIP off.

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    5 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 31, 2023
    Charles from WA Verified Squaremouth Customer

    I contacted COVID while in the Yukon (Canada) and went to the ER in Whitehorse. I was given PRAXLOVID and my case was fortunately light. I submitted my hospital and doctor bills to AXA and an RV park bill for 1 day trip delay. After getting the necessary documentation, AXA made a direct deposit of the US dollar equivalent expenses to my bank. Everything was handled professionally and I have no complaints.

    Was this review helpful to you?

    18 out of 19 people found this review helpful

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