0.1% (67) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
500
4 stars
121
3 stars
78
2 stars
30
1 star
37
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
76,393
Since 2016
MONTHLY SALES
2297
Average Monthly Sales Since 2016
REVIEWS
766
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
766 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Initial policy setup was straightforward, fees were reasonable, and early communication was thorough. Claims for unexpected delays in travel are still pending, so am still evualating the overall value of the insurance itself but am hopeful that it will prove handy to have because I travel a fair bit and the peace of mind would be well worth it.
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5 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
August 10, 2023
Lin from IL
Verified Squaremouth Customer
My initial flight was cancelled while I was on my way to the airport and I was rebooked on a flight the following day; it was fairly easy and quick to file a claim for my extra trip to the airport, and the claim was handled and granted within a week or so. This is my first time buying travel insurance and I'll definitely be doing it again!
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11 out of 12 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Lite
Review Received:
August 6, 2023
Lisa from WI
Verified Squaremouth Customer
Initial trip was delayed due to covid, needed to ask for change of dates with proof of change. It was done which I was pleased with, however, the process was not smooth and initially got different answers from different people.
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8 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
August 6, 2023
Heidi from NJ
Verified Squaremouth Customer
Everything I needed for peace of mind. Agent answered questions to make my choices.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
August 5, 2023
Anna from FL
Verified Squaremouth Customer
It was easy enough to make a claim. Now we are waiting for refund.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
August 2, 2023
Pam from FL
Verified Squaremouth Customer
On July 27 I called you and spoke to Rhonda who was very helpful. I explained that we left the U.S. on June 28 for Reykjavik, Iceland to begin a cruise on the Greg Mortimer on July 1. The trip was cancelled as the ship got caught in pack ice and destroyed a propeller and was towed to northern Norway for repair. We were given half price off a shorter cruise departing Swalvard on July 8 and had to make our way there. She told me that I would receive an email with a link to the claim form. I'm still waiting for that link. Please advise. We kept all receipts regarding this.
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6 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
July 22, 2023
Margaret from OH
Verified Squaremouth Customer
I was very pleased with how easy the process was and how very helpful the person with whom I speak was
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3 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
July 21, 2023
Theresa from OH
Verified Squaremouth Customer
Thank your for being so easy to interact with and efficient in generating our medical insurance coverage for our Ireland trip. We did not have to use the additional coverage, however, it allowed a peace of mind if we needed to asked for support. The trip was great. We explored the country both north, south, east and west. We returned healthy and happy to be home.
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3 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
July 12, 2023
Ro from NY
Verified Squaremouth Customer
While at an Airbnb in Italy, the house was broken into and robbed of all our cash and everything valuable. Dealing with Airbnb has been a nightmare. I am glad I purchased trip insurance, but my stolen jewlery is only worth $500 per a person according to the policy. It is obviously better than nothing, but not anywhere close to the value of my stolen items.
Review Updated: 08/11/2023
We had a theft while in an Airbnb in Italy. I am getting the runaround from everyone other than Berkshire Hathaway. Once I sent our police report and receipts in, we quickly received pay out on our policy. I will definitely use them again for travel. I will never use Airbnb again. They ruined our vacation.
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12 out of 12 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
June 28, 2023
Nancy from CO
Verified Squaremouth Customer
After purchasing my policy, I extended my vacation dates. I called customer service and easily had my policy modified. It was done quickly and with friendly help.
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4 out of 5 people found this review helpful