Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

I had a cruise scheduled to India with Avalon Waterways which they cancelled for "operational reasons." They gave me two other dates which did not work for me, so Avalon Waterways gave me a 100% refund of our cruise price. I had purchased round trip airfare on Qatar Airways for over $11,000. I did this through a third-party called "Business-Class.com." Since our cruise was cancelled, and I didn't need the airfare, I sought a refund for the airfare. I was told it was 100% non-refundable. They would attempt to give me some credits in the future as the cancelled trip dates got closer. I would have to create a new trip in a short time frame out of thin air, and even then pay more than what I already paid. I filed a claim with Berkshire Hathaway with all the proof that my trip was cancelled and my airfare was non-refundable. My claim was rejected because of wording in the insurance contract that there is no coverage if ANY part of a trip is cancelled by a provider.

By mere virtue of the fact that Avalon Waterways cancelled the cruise portion of my trip, my ENTIRE travel insurance policy was effectively voided. I paid about $2,500 for this travel policy, and it was worthless. I think this is a total ripoff. I understand if I am getting refunded, there is no claim, but I am out over $11,000 because I bought the plane fare on my own. I think travel insurance is a total ripoff, and I will never buy it again. I did schedule another trip on short notice, and still paid thousands more, and did not get the flights I wanted on the days I wanted. I was happy to get something out of it, but the travel industry is just rife with scams and ripoffs, and travel insurance is a big part of it.

I have no claim results so I can not yet assess my experience.

Claim was eventually resolved. Outcome was correct. BH made the process way too cumbersome and drawn out for a very straightforward claim.

The best feeling to know you have the BEST coverage for an international trip.

Very reasonable rates for a 69 year old guy. I had to file a claim due to delay of luggage for three days. Called up their 24 hour number and they initiated a claim when I spoke to the claims advisor. Very professional and friendly. I would use them again.

If. Started mcclain was difficult claim agent was very rude and said we'll review it in 6 to 8 weeks if we even decide to accept your claim we're even Pay anything I got this travel protection for a reason come to find out it was useless

It was actually a pleasure working with Berkshire Hathaway Travel Protection. We had bought policies for a previous trip, which was canceled because of the pandemic, and thus we did not use the policy. When we contacted them about the trip cancellation and that we had no claims to make, they immediately gave us vouchers for the entire amount paid that we could use for a future trip. Then when we contacted them to use those vouchers for this recent trip, we were able to speak with a customer service representative almost immediately (none of those long hold times with them), and he transferred the policies to our new trip and informed us that we would receive a partial refund since the new policy was slightly less expensive than the ones we purchased originally. Later we had to change our plans and depart a day earlier than planned and then stay overnight in a hotel awaiting our scheduled connecting flights, because of the approach of Hurricane Ian. No problem. We were connected promptly with a customer service agent, who changed that information on our policies, informed us that there was no change in the cost of the policy, and sent us a confirmation email. It was great to work with them, and we certainly would purchase travel insurance policies from them again in the future.

Peace of mind…thank you

Right before my planned departure date, I contracted Covid and had to delay leaving byb4 days, meaning I missed the first full 3 days of my trip. I tested positive using a Binax Covid test kit. My physician conducted a telemedicine visit (no in-person visits allowed due to a positive test). I was prescribed Paxlovid, an Albuterol inhaler and steroids.

When I called to ask what to do, your representative told me insurance would not cover the change without a physician test. Obviously I could not have that test done, nor did my physician require it before prescribing the medications.

My trip included a shared hotel room for two nights in Dublin at a rate of approximately €400 a night, and then the next night at a country home. I still owe money for those three nights even though I was not there. I will file a claim for them. My airline did not charge me to change the flights, so there was no charge for that.

I was not happy with the attitude of the representative. I was sick with Covid and in despair about missing the beginning of my trip, and your representative could not have cared less. I was really disappointed, and I look forward to speaking in person with someone at your company about my experience.