0.1% (67) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
498
4 stars
121
3 stars
78
2 stars
30
1 star
37
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
76,123
Since 2016
MONTHLY SALES
2335
Average Monthly Sales Since 2016
REVIEWS
764
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
764 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Good customer service - prompt, efficient, professional.
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4 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
June 8, 2023
Roy from NY
Verified Squaremouth Customer
Crystal Cruise line filed for bankruptcy prior to departure date. Filed claim and was advised to refile after the bankruptcy was finalized and I have resolution notification from the bankruptcy court.
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7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
June 8, 2023
Roy from NY
Verified Squaremouth Customer
Crystal Cruise line filed for bankruptcy prior to departure date. Filed claim and was advised to refile after the bankruptcy was finalized and I have resolution notification from the bankruptcy court.
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2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
LuxuryCare
Review Received:
June 7, 2023
John from FL
Verified Squaremouth Customer
So far so good ,only just returned. Made initial contact for claim form.
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0 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
May 30, 2023
Celestina from NJ
Verified Squaremouth Customer
I'm on the phone with them right now , transferred 3X to different people trying to get in touch with Berkshire Hathaway Travel protection claim department and I've been on hold for hours. No one had talked to me yet. I just want to know how to go about claims because I got hospitalized in the Philippines due to amebiasis. I brought with me all the hospitalization records and receipts. I just came back a week ago here in NJ . They were so fast when I applied , exact opposite now that I'm trying to file a claim. Please help me
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23 out of 25 people found this review helpful
Rating 3 out of 5
Policy:
LuxuryCare
Review Received:
May 26, 2023
Kobi from FL
Verified Squaremouth Customer
Although my claim was filled successfully, the policy was completely misleading since I intended to purchase a 3 month policy and it only lasted 2 weeks.
If anything were to happen outside of those 2 weeks I would've been completely on my own and also blindsided by the fact that my policy had ended early.
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15 out of 16 people found this review helpful
Rating 4 out of 5
Policy:
LuxuryCare
Review Received:
April 26, 2023
Michael from FL
Verified Squaremouth Customer
Happy we didn’t need to use the coverage.
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0 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
April 13, 2023
Patrick from NY
Verified Squaremouth Customer
Overall the process was easy but the filters did not seem to be as effective as I hoped. Not bad but it took a couple of tries to get exactly what I wanted. The policy comparison feature was very good it actuall showed a couple of details that were not obvious in the policy write-up.
I was a bit surprised but very happy with Berkshire reaching out with an email several days before the trip to make sure I had the best contact information. I did have one question and called them and it was resolved very nicely by a very pleasant representative.
We have a cruise next year and I will look at the BH policy for sure.
Best of all the cruise went perfectly and we needed no claims!
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8 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
April 10, 2023
sam from FL
Verified Squaremouth Customer
great service and affordable.
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1 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Value
Review Received:
April 4, 2023
Elena Barsky-Zorin from NY
Verified Squaremouth Customer
I can't give rate for something I did not do:
I had no pre-departure or during the trip experience with BHTP .
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1 out of 10 people found this review helpful