Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

Great customer service, and quick response time.

I tried to make a claim but the website was not putting it through. Made a call and the people kept putting me on hold because they did not know how to handle my claim and just directed me to the website.

Pretty easy, did not expect to file a claim and now that I would like to, BHTP says that I have no policies upon which to make a claim! Now what??

Not sure, if I can't even find out whether I can make a claim of disrupted travel, that I would be willing to go with BHTP again...

The policy was reasonably priced, documents were downloadable immediately. It was easy to get and added piece of mind during my trip.

We purchased this policy to meet a requirement for a long-stay visitor visa in France. We contacted Berkshire Hathaway concerning a bicycle accident and subsequent treatment. However, our primary insurance covered the expenses, so we didn't need to file a claim.

4-6 weeks to process a claim is too long; 24-48 hours more appropriate

We made two claims with BHTP associated with travel to Africa. The two claims gave us widely varying experiences with BHTP.

The first claim was satisfactory - our luggage was delayed 48 hours, and after providing receipts for the replacement clothes we needed to acquire, BHTP efficiently reimbursed the expenses.

The second claim was a very disappointing experience. My wife, who was 4 months pregnant at the time, suffered a fall and was taken to the emergency room. The ER staff assessed her and recommended that she undergo an ultrasound to ensure that the baby was unharmed by the fall. The ER gave us an all-up bill that we submitted to BHTP. The claim was rejected because the bill did not, in BHTP's opinion, provide enough detail for BHTP's liking as to the medical necessity of the ultrasound. BHTP then expected us to track down the specific OBGYN who conducted the ultrasound to have him write a detailed account as to the medical necessity of the procedure. We were unable to do so, and BHTP rejected the claim despite us otherwise providing overall documentation and billing from the ER itself. We appealed, and the appeal was also rejected, several weeks later.

BHTP should not be in the business of providing insurance for international travel if they expect things to work everywhere like they do in the United States. If you do business in developing countries, you need to be flexible that sometimes the paperwork might not be to the same level as we might expect in the United States. Frankly, if you expect otherwise, you're in the wrong business. Beyond that, the "medical necessity" questioning (regarding obtaining an ultrasound at an ER for a pregnant woman following a fall) belies logic. Does BHTP seriously think that a mother would travel all the way to Africa for a recreational ultrasound? Do they think that we enjoyed getting an ultrasound in the middle of our vacation? This lack of logical reasoning by the claims adjusters is insane.

I write this review from the point of view of someone who travels internationally extensively, having visited 115 countries -- as a seasoned international traveler, I will never obtain insurance from BHTP again and I would encourage any other serious traveler to similarly steer clear of this clueless operation.

I contacted Berkshire Hathaway via email on 2/23 this year in regard to a doctor's appointment I had in Samara, Costa Rica and the associated medications I purchased there and have had no response. I was traveling for almost five months and decided to follow up when I returned. It wasnt a great deal of money I paid but I am disappointed that I was not contacted for further information.

They answered my questions via online chat and were responsive and gave clear answers.

I needed to get specific information about my policy in writing. The answer that I received back from the insurer simply stated if it's not in the list of excluded items it's included. I did not feel that answer was sufficient. It would only have taken a moment or two or the insurer to write a letter stating I had that specific coverage.