0.1% (67) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
498
4 stars
121
3 stars
78
2 stars
30
1 star
37
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
76,181
Since 2016
MONTHLY SALES
2329
Average Monthly Sales Since 2016
REVIEWS
764
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
764 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
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The customer service representative was incredible. She helped me resolve the issue I had of rescheduling due to covid. Very grateful.
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5 out of 6 people found this review helpful
Rating 4 out of 5
Policy:
LuxuryCare
Review Received:
January 30, 2022
James from FL
Verified Squaremouth Customer
The policy only covers you for 7 days after the expiration date. If you were seriously ill you could be hospitalized far longer.
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9 out of 10 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
January 29, 2022
Gerald from WI
Verified Squaremouth Customer
Was not able to take the trip
Was not able to get a refund or delay for use in the future
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13 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
January 27, 2022
Barbara from WA
Verified Squaremouth Customer
Trip was cancelled until next year, same timing. Have already taken out a policy with Berkshire for upcoming trip in 2023
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1 out of 2 people found this review helpful
Rating 1 out of 5
Policy:
LuxuryCare
Review Received:
January 26, 2022
L from NY
Verified Squaremouth Customer
My trip was cancelled by the event planner a month prior to departure and I received a full refund for the trip.
However I was not able to get a refund for my trip insurance with Berkshire Hathaway. My friends who purchased policies with other companies were granted full refunds.
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17 out of 20 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
January 25, 2022
Jennifer from NY
Verified Squaremouth Customer
I was considering canceling my trip due to covid omicron outbreaks. I was told that we would not have any covered reason for a claim. We decided to go on the trip.
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5 out of 6 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Value
Review Received:
January 24, 2022
Marc from NY
Verified Squaremouth Customer
We had to change our return date in the middle of our trip for a reason that would have only been partially covered, so we do not expect that to be paid. However, it became apparent that there is no mechanism in the policy to allow for travel changes whilst on the trip, even for additional cost. Further, it's virtually impossible to find reasonable coverage for a trip you're already on, so we had to travel for an extra week including a 22hr flight without coverage. This was disappointing.
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5 out of 5 people found this review helpful
Rating 2 out of 5
Policy:
LuxuryCare
Review Received:
January 24, 2022
Douglas from WA
Verified Squaremouth Customer
Given the evolving Covid situation and CDC guidance, I sought clarification of my coverage. I called the Customer Service number but there was no answer. I left a message but no one called back. Only after waiting over 24 hours was I able to speak to someone.
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6 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
January 24, 2022
ALFRED from CA
Verified Squaremouth Customer
I would not buy from Berkshire Hathaway. My trip was cancelled because the country I was going to stopped allowing visitors, yet Berkshire Hathaway would not allow me to cancel the insurance even though there was not going to be a trip. So I was not able to get a refund. A bit like buying home insurance for a house purchase that does not get through escrow.
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8 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
January 17, 2022
joan from MA
Verified Squaremouth Customer
I increased my coverage before travel. They were very helpful.
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0 out of 1 people found this review helpful