Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

The only road between Sedona where we live and the Phoenix Sky Harbor is I 17. The drive is 2 hours at most. We left by van service at 245PM on 8/8/17 for a 730PM British Air flight to London that, at the time we left for the airport, had already been delayed to 10PM. While southbound on I 17 in the van a propane tanker truck had a blowout and caught fire ahead of us. The road was closed for 11 hours. We missed the flight. We called British Air before the flight took off to rebook (we were flying business class). They charged us $17,238 to rebook 2 people Phoenix>London>Johannesburg. On the morning of 8/9 I called BHTP claims. I was told I could submit a claim but it didn't look good...no coverage for events beyond your control that prevent you from getting to the airport, at best $500 IF the van service was a "common carrier." Not likely on that score. One would think this is exactly what would be covered. Guess not.

Separately, there were two other "travel delay" claims during the trip. The claims forms ask for all sorts of arcane **** like "airline policies re delays," "how much did you spend on food during the delay?' Aren't they just going to pay the $500? Don't they have access to airline policies? You can be sure I will never, ever get another policy from BHTP. They are causing me to jump through needlessly difficult hoops. Even if they pay $500 on each of 3 claims it's still only half my premium. They came out ahead anyway.

And I will not recommend them.

As a writer I travel a lot, the benefit of being able to take your work with you. I've always purchased travel insurance, but never had to use it until recently. A canceled flight left me footing the expenses for cabs and a hotel, meals and such. I wondered whether I would actually get my money back.
Well let me tell you I will now seek out using Berkshire Hathaway for as many of my travel needs as they provide! The claim form was easy, with multiple ways of submitting it, the information I was asked to provide wasn't at all unreasonable and, get this, I submitted my information in the morning and by that same afternoon I'd received an email letting me know that the entire thing was approved! No haggling, no questioning, no doubtful phone calls from customer service reps asking me to recount my story. The check arrived within 2 weeks. I am so happy, they put a smile on my face after what was quite an ordeal at the end of my trip. I would do a commercial for this company:) Couldn't recommend them more highly!

The claim process was smooth. And quick refund. Calling for medical advice when need was subpar; took too long wait on the phone and I was sent to a clinic where my kid could not be seen.

i haven't filed a claim yet so don't have exoerience yet

Very satisfied

I have had medical claims before but was never asked for the amount of information being requested by Berkshire Hathaway. My departing air boarding pass from a month long trip -- really? A month later? Much more medical info than my primary medical insurance calls for.
This policy was a more expensive policy because it seemed to have better coverage. I doubt I would buy BH again.

We had 2 visits to hospitals in India, the second one overnight. For the first one, BHTP paid directly as I called and got a hospital name from them. That went very smoothly. The second one, we basically got off the plane in Mumbai and went straight to a hospital without calling BHTP. When I filed the claim the paid everything.

Due to the seriousness of the illness of my wife we cut the vacation short and flew home on the next available plane. As we had booked 90% of our flights as business class, we took business class on that flight. Again, BHTP paid in full.

After having our Travel Organizer and the Flight Organizers itemize the skipped tours and flights, BHTP paid everything in full.

I filed on a Saturday and on Monday evening BHTP sent an email to inform us that they were paying!

I needed to make a change to the date of return. It was not an easy process.

I had to call both companies for something that was in my opinion very simple but It was an administrative challenge and required me to make the call to both 800 numbers and took quite a while

great experience...will be doing business with you again in the future

We had an unusual situation. Our tour was cancelled, due to the travel ban to Iran. Before the U.S. Court stayed the ban, Iran retaliated with the same ban against U.S. citizens visiting its country. We contacted BH to see if we could claim in a portion of the airfare change fee, and we were told that our claim would be denied. Yes, it was an unusual situation. BH didn't regard the situation to be pertinent to its lists of guidelines. So, we lost on both the insurance premiums and the airfare change/cancellation fee.