0.1% (67) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
498
4 stars
121
3 stars
78
2 stars
30
1 star
37
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
76,123
Since 2016
MONTHLY SALES
2335
Average Monthly Sales Since 2016
REVIEWS
764
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
764 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
They claim to have 24/365 customer service they don't I call them there voice mail said there open 7to7 m-f
There bulshit artists. I want a refund.
Was this review helpful to you?
7 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
November 24, 2017
ELIZABETH VAN CAMP from IN
Verified Squaremouth Customer
Best
Was this review helpful to you?
0 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
November 21, 2017
T from WA
Verified Squaremouth Customer
They paid my claim within two weeks
Was this review helpful to you?
7 out of 8 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
October 29, 2017
Henry from NJ
Verified Squaremouth Customer
I felt secure but once I needed to file a claim they didn't want to tell what documents I would need until after i left the doctors office which meant I would have to return to get the paperwork and also the amount of documents needed was outrageous especially for some small claim wouldn't even be worth claiming it
Was this review helpful to you?
6 out of 8 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare
Review Received:
October 17, 2017
Mary from WA
Verified Squaremouth Customer
I sent in my claim and no one ever responded from Berkshire ZERO response at all NOTHING
The time for my claim is complete and I sent in all paperwork worth over 2,000 dollars but never heard back What a taste of fake travel insurance. I will never recommend Squaremouth or Berkshire to my friends or patients again
Was this review helpful to you?
63 out of 68 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare
Review Received:
October 14, 2017
Michael from CO
Verified Squaremouth Customer
I purchased and paid for a policy with $50,000 in emergency medical coverage. BH sent me a policy with only $25,000 in coverage. They never corrected the error despite repeated contacts. I asked them to contact you so that you could confirm the purchase; but they apparently refused to do so.
Was this review helpful to you?
29 out of 31 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
October 9, 2017
Gene from NY
Verified Squaremouth Customer
I have bought Travel insurance. My trip has been interrupted due to hurricane IRMA.
I supposed to fly to Ft. Lauderdale on 9/17/17 and stay in Florida till 9/17. I was able to get there on 9/16 and stayed till 9/21.
I have contacted BHPT but the response was Trip Interruption covers for up to 150% of the trip cost, however there was $0.00 chosen as the trip cost."
I clearly do not understand why would I buy insurance with not covering trip at all. I do remember that I have specified cost of air tickets.
Was this review helpful to you?
4 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
October 9, 2017
Selena from CO
Verified Squaremouth Customer
Great process.
Was this review helpful to you?
0 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
October 4, 2017
Cassandra from WA
Verified Squaremouth Customer
I am amazed at Berkshire Hathaway Travel Protection's response to my claim. I purchased the travel insurance when my husband and I took a cruise from Montreal to Boston. Since we are both on Medicare and Medicare does not cover us outside of the U.S., I felt that we needed some type of coverage while we were out of the country. Even though both of us are in good health, one can never be sure when some health calamity will strike. I had a previous experience on a cruise when I fainted (I think from eating too much and wearing tight clothes) and knew that going to to a cruise ship's medical infirmary was not cheap. I had also heard another horror story about someone who had fallen off the Great Wall of China and had to be medivacked to a hospital. So, I was sure we needed travel insurance. I chose Berkshire because they had a reasonable rate for our trip. During our trip, we did not lose luggage or have any kind of trip interruption. However, on day 5 of the cruise, I began feeling ill and thought I was running a temp. Sure enough, I went to the ship's infirmary early the next morning and was running a 103.3 F temperature. After swabbing my nose, the ship's doctor determined I had Influenza A and prescribed Tamiflu. That little exam with prescriptions turned out to be $360.10. We came home from the trip, both of us had to recover and when I was well enough, I agonized over submitting the claim to Berkshire. The forms were simple enough and I had all the documentation from the cruise. However, in my mind, I could think of all the minutia that Berkshire could require in addition to the cruise information. I am a worrier. I finally decided that I would submit the information from the cruise and forced myself to complete the information. I was delighted that I could fill out the PDF form online. So, that was one hurdle. I hate handwriting forms since I'm always sure that my handwriting will be illegible and will require additional information. I compiled all the information and faxed it on a Sunday afternoon. THE VERY NEXT DAY, Monday, I received an email that the full amount of my request had been transferred to my PayPal account. Did you get that? THE VERY NEXT DAY! I can't say enough good things about this experience. I highly recommend Berkshire Hathaway Travel Protection and will use them again in the future.
Was this review helpful to you?
15 out of 17 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
September 27, 2017
vladimir from WA
Verified Squaremouth Customer
I filed a claim three days ago - nothing happened yet
Was this review helpful to you?
1 out of 5 people found this review helpful