0.1% (67) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
498
4 stars
121
3 stars
78
2 stars
30
1 star
37
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
76,123
Since 2016
MONTHLY SALES
2335
Average Monthly Sales Since 2016
REVIEWS
764
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
764 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I did not need to use my travel insurance but it was helpful Knowing that I had purchased protection that was reasonably priced and extensive enough to cover the likely worst case scenario.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
February 21, 2018
Beth from NY
Verified Squaremouth Customer
The representative was available and very helpful in clarifying details. The claim is currently being reviewed.
Review Updated: 03/21/2018
I was injured while on a family vacation abroad. The hospital confirmed my insurance information and provided diagnosis and treatment. Upon my return home, the BH representative was extremely helpful and courteous in facilitating documentation and submission of the claim. My medical expenses were reimbursed.
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
February 14, 2018
Jeremy from ID
Verified Squaremouth Customer
Had to file a claim for a delay on a recent cruise. Process was simple and documentation required was reasonable. Once all required documentation was submitted, reimbursement was the same day.
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
February 9, 2018
Matthew from AK
Verified Squaremouth Customer
Website didn't work for uploading claim documents but I was able to email them successfully. Ended taking a couple of extra days because of this, but other than this, everything went smoothly. Overall, I am pleased with the service.
Was this review helpful to you?
2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
January 31, 2018
Rene from MD
Verified Squaremouth Customer
Will sign up again for our next trip - but glad we didn't have to file a claim.
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
January 31, 2018
Julian & Mayra from NY
Verified Squaremouth Customer
Purchasing travel insurance was a real godsend. I was hoping not to need it, but thanks to the unpredictable weather, my flight was delayed and then I was rerouted to a different airport which created Ann added expense and caused me to lose the original travel accommodations.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
January 11, 2018
King from NY
Verified Squaremouth Customer
The protection / coverage value per $ was the best. It remains to be seen how well the claim process goes. Ask me again in 4 weeks. The initial contact with the 24-hour assistance program was a bust.
Review Updated: 02/18/2018
I really appreciated the regular email contact asking me if I was ready to file my claim. I hate paperwork, so was initially put off by a multi-page form. But, the reminders prodded me into reading the form (finally) and I realized it wasn't so bad.
I'm glad I purchased insurance. I have never before had a travel experience that would have qualified for an insurance claim - so it was a bit of "gamble" this time.
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
January 7, 2018
Charles from CO
Verified Squaremouth Customer
My claim is pending. I am just two weeks back from the four-month trip and have much paperwork to do, to catch up with. Also, my travel insurance papers are in my largest piece of luggage and that has not yet arrived. It was delayed by DHL, traveling from Germany to London, and did nor arrive in time for me to take it with me on my British Airways flight back to Colorado.
Meantime, I notified you by mail (my earlier attempts at email connection having been unanswered) that i would be making a claim for a medical expense that occurred while in Germany. The reply to this, from from B-Hathaway, said there was no hurry in making the claim (I think it said I had a year to do so). As I said above, this pending.
Thank you
Dennis Marshall
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
December 14, 2017
Laura from CA
Verified Squaremouth Customer
Berkshire Hathaway is an excellent and economical option for health insurance. The coverage is very decent. I also had an incident where my Grandmother passed away during my travels through Vietnam. I was able to talk to an agent even after scheduled work hours. I didn't end up filing a claim, but the representative was very supportive and informative. I will definitely travel with them again.
Was this review helpful to you?
2 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
December 3, 2017
Christine from FL
Verified Squaremouth Customer
I am STILL WAITING ON A CALL FROM MY CASE MANAGER!
Was this review helpful to you?
4 out of 7 people found this review helpful