Name: Detour Insurance
Brand: Detour Insurance
Rating: 4.53 (195 reviews)

Overall Rating

0.1% (13) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

149
4 stars

24
3 stars

9
2 stars

4
1 star

9

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

8,924

MONTHLY SALES

145

REVIEWS

195

Overall Rating

Customer Reviews for Detour Insurance

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

195 Reviews Since 2023
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Filed claim

Rating 4 out of 5

Policy:
@the edge plus

Review Received:
January 18, 2024

michael from CA Verified Squaremouth Customer

just filed claim for medical will file claim for canceling part of trip

Review Updated: 03/18/2024

Detour was great- I got sick in the middle of our trip and had to cancel the remainder-it took about 6 weeks to get reimbursed, no questions asked after i submitted documentation. I am already using them for another trip

Response From:

Detour Insurance:
Lisa

Response Received:
February 15, 2024

Dear Michael,

Thanks for selecting Detour to protect your trip. Sorry to hear your trip didn't go as planned. Our claims team has informed us that your claim checks were mailed on February 8.

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13 out of 52 people found this review helpful

Rating 3 out of 5

Policy:
@the edge plus

Review Received:
January 16, 2024

Jeanne from AK Verified Squaremouth Customer

I experienced a trip delay and will file a claim once I see what the airline will cover. I have not filed yet.

Response From:

Detour Insurance:
Detour

Response Received:
January 16, 2024

Sorry to hear you experienced a trip delay, Jeanne. Please let us know if you need any assistance with the Claims process.

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11 out of 68 people found this review helpful