Name: Detour Insurance
Brand: Detour Insurance
Rating: 4.51 (188 reviews)

Overall Rating

0.2% (13) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

141
4 stars

25
3 stars

9
2 stars

4
1 star

9

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

8,627

MONTHLY SALES

195

REVIEWS

188

Overall Rating

Customer Reviews for Detour Insurance

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

188 Reviews Since November 2023
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Filed claim

Rating 5 out of 5

Policy:
@the edge

Review Received:
January 29, 2024

Michael from CA Verified Squaremouth Customer

Called customer service, very helpful & knowledgeable , assisted me in filing a claim on line due to cancellation flight. Without luggages & spending a night in hotel .

Review Updated: 02/26/2024

Thank you for handling my small claim very quickly, I have always been very pleased with level of service you provide.
Mike

Response From:

Detour Insurance:
Lisa

Response Received:
February 15, 2024

Dear Michael,

Thank you for making time to share your positive experience. Our team appreciates it. We are happy to help. We also appreciate your help in getting our claims team the requested documentation to finalize your claim.

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46 out of 46 people found this review helpful

Rating 5 out of 5

Policy:
@the edge

Review Received:
January 23, 2024

kathryn from IL Verified Squaremouth Customer

My claim was reviewed and approved within one month. The representatives I spoke with were professional and efficient. I definitely recommend purchasing travel insurance through this company!

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22 out of 22 people found this review helpful

Rating 4 out of 5

Policy:
@the edge plus

Review Received:
January 22, 2024

Mark from OR Verified Squaremouth Customer

Detour contracts with a 3rd party CBPConnect to handle their claims. It is EXTREMELY difficult to find a phone number or make a connection with that company. We heard NOTHING for over two weeks. I called and managed to get through to someone who was very nice and helpful and discovered through her that the claim had been approved and a check had been mailed out a couple days before. So mixed reviews- I am VERY HAPPY that the claim was paid and relatively quickly! I was anticipating a battle since that’s the “insurance way”. But CBPConnect communication practices could certainly use improvement.

Response From:

Detour Insurance:
Lisa

Response Received:
February 15, 2024

Hi Mark,

Thanks so much for making time to leave a review. Apologies for any inconvenience caused. We are always looking to improve the overall experience, and feedback such as yours helps. We are happy to hear you are satisfied.

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119 out of 120 people found this review helpful

Rating 4 out of 5

Policy:
@the edge plus

Review Received:
January 18, 2024

michael from CA Verified Squaremouth Customer

just filed claim for medical will file claim for canceling part of trip

Review Updated: 03/18/2024

Detour was great- I got sick in the middle of our trip and had to cancel the remainder-it took about 6 weeks to get reimbursed, no questions asked after i submitted documentation. I am already using them for another trip

Response From:

Detour Insurance:
Lisa

Response Received:
February 15, 2024

Dear Michael,

Thanks for selecting Detour to protect your trip. Sorry to hear your trip didn't go as planned. Our claims team has informed us that your claim checks were mailed on February 8.

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13 out of 52 people found this review helpful

Rating 3 out of 5

Policy:
@the edge plus

Review Received:
January 16, 2024

Jeanne from AK Verified Squaremouth Customer

I experienced a trip delay and will file a claim once I see what the airline will cover. I have not filed yet.

Response From:

Detour Insurance:
Detour

Response Received:
January 16, 2024

Sorry to hear you experienced a trip delay, Jeanne. Please let us know if you need any assistance with the Claims process.

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11 out of 68 people found this review helpful