Reviews, Sales, and Service Ratings for
Detour Insurance

I cancelled my trip one day before departure. The policy was for 18 days and fairly inexpensive. I contacted Detour Insurance to cancel the policy since it was not going to be used and asked whether I would be eligible for a partial refund. Have not heard from them since.

Will use Detour Insurance for our next trip

Dear Bob,
Thanks for making time to post a review as well as having confidence in Detour for upcoming trips.

I will be happy to do so once the claim is processed.

Three weeks after filing a claim by email I have not heard from them other than an auto-reply acknowledging receipt of an email. I fear I will have to chase them down.

Dear Yvonne,

Thank you for your feedback. Our claims team has noted that your claim has now been finalized. We appreciate your patience during the process.

The trip went well. There was no need to make any insurance claim... which is a good thing. However, it was reassuring to know it was there had the need arised.

Dear Michael,

Thank you for making time to leave a review. It's good to hear we lent peace of mind, and we hope you select Detour again in the future.

it was a very easy process purchasing the insurance. My motivation was to have coverage while skiing off-piste

Dear Ronald,

We appreciate your review. We hope you choose Detour to protect you on upcoming adventures.

Rep was lovely and helpful while I was deterring which plan I preferred. Plan was inexpensive compared to others, but I felt it was adequate for my needs and helped me feel protected for my trip.

Hi Nina,

Happy to hear you had a positive experience with our customer care team and that you felt protected for your trip. We appreciate your feedback.

Waiting for claim
Then I will review

Dear Nancy,

Thank you for selecting Detour to protect your trip. Our claims team has informed us that your claim was finalized with a check mailed out on January 29.

Called customer service, very helpful & knowledgeable , assisted me in filing a claim on line due to cancellation flight. Without luggages & spending a night in hotel .

Dear Michael,

Thank you for making time to share your positive experience. Our team appreciates it. We are happy to help. We also appreciate your help in getting our claims team the requested documentation to finalize your claim.