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Rating 5 out of 5Policy:
@the edge plusReview Received:
March 3, 2024Richard from FL Verified Squaremouth CustomerMy claim was appropriately handled in a timely manner. After I submitted the additional documentation requested the process was completed quickly and I was fully reimbursed for my trip.
Was this review helpful to you?
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
@the edgeReview Received:
March 1, 2024Cheryl from KY Verified Squaremouth CustomerVery prompt in processing claim submitted. Very short turn around time for refund on trip.
Response From:
Detour Insurance:
DetourResponse Received:
March 4, 2024Was this review helpful to you?Hi Cheryl,
We are happy to hear that you experienced an efficient claim process. Thanks for taking time to share your positive feedback and satisfaction. We appreciate it!
15 out of 15 people found this review helpful -
Rating 5 out of 5Policy:
@the edgeReview Received:
March 1, 2024Kathleen from CO Verified Squaremouth CustomerEveryone was most helpful and was easy to understand the policy I chose.
Response From:
Detour Insurance:
DetourResponse Received:
March 1, 2024Was this review helpful to you?Hi Kathleen,
Wonderful to hear it was a smooth process for you! We are always happy to help. Thanks for sharing your feedback.
7 out of 7 people found this review helpful -
Rating 5 out of 5Policy:
@the edgeReview Received:
February 28, 2024Karen from IN Verified Squaremouth CustomerVery efficient. Representative was very thorough when asking details of my trip in order to provide me with the best product.. I have used your company for other trips and will continue as well as recommend to other travelers.
Response From:
Detour Insurance:
DetourResponse Received:
February 29, 2024Was this review helpful to you?Hi Karen,
We are pleased to hear of your positive experience with Detour. Thanks for making time to share your review and recommendation!
6 out of 7 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
February 28, 2024RD from MA Verified Squaremouth CustomerOverall a very positive experience and seamless.
Response From:
Detour Insurance:
DetourResponse Received:
February 29, 2024Was this review helpful to you?Hi Ravin,
So great to hear of your positive experience with Detour. We appreciate your feedback.
4 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
@the edgeReview Received:
February 28, 2024Margot from PA Verified Squaremouth CustomerThe Customer service call was promptly answered. Contact person was pleasant and easy to understand. She seemed knowledgeable and helped us select an affordable insurance plan that served our needs.
Response From:
Detour Insurance:
DetourResponse Received:
February 29, 2024Was this review helpful to you?Dear Margot,
We are happy to hear of your pleasant experience with Detour. We appreciate that you took time to share your feedback.
5 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
February 26, 2024William from CA Verified Squaremouth CustomerInformed Detour of claim and they emailed a firm which i completed and mailed back to them today.
Response From:
Detour Insurance:
DetourResponse Received:
February 27, 2024Was this review helpful to you?Hi William,
Thanks for taking time to share feedback on the ease of your claim submission.
5 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
February 25, 2024Ann from RI Verified Squaremouth CustomerI will consider this insurance company again
Response From:
Detour Insurance:
DetourResponse Received:
March 1, 2024Was this review helpful to you?Hi Ann,
We appreciate your consideration for future travel. Thanks for making time to share feedback.
3 out of 5 people found this review helpful -
Rating 3 out of 5Policy:
@the edgeReview Received:
February 23, 2024LEONID from CA Verified Squaremouth CustomerWas this review helpful to you?I filed the claim for my fight delay. I was compensated for the hotel room but been rejected to cover my expenses for the food and transportation to and from the airport.
32 out of 32 people found this review helpful -
Rating 2 out of 5Policy:
@the edge plusReview Received:
February 21, 2024Susan from NY Verified Squaremouth CustomerWas this review helpful to you?I cancelled my trip one day before departure. The policy was for 18 days and fairly inexpensive. I contacted Detour Insurance to cancel the policy since it was not going to be used and asked whether I would be eligible for a partial refund. Have not heard from them since.
15 out of 17 people found this review helpful
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