0.2% (13) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
140
4 stars
25
3 stars
8
2 stars
4
1 star
9
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
8,589
Since November 2023
MONTHLY SALES
198
Average Monthly Sales Since November 2023
REVIEWS
186
Since November 2023
Overall Rating
4.51 out of 5
Overall Rating 4.51 out of 5
186 Reviews Since November 2023
Customer Reviews for Detour Insurance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I cancelled my trip one day before departure. The policy was for 18 days and fairly inexpensive. I contacted Detour Insurance to cancel the policy since it was not going to be used and asked whether I would be eligible for a partial refund. Have not heard from them since.
Was this review helpful to you?
15 out of 17 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
February 17, 2024
Bob from FL
Verified Squaremouth Customer
Will use Detour Insurance for our next trip
Response From:
Detour Insurance:
Detour
Response Received:
February 21, 2024
Dear Bob,
Thanks for making time to post a review as well as having confidence in Detour for upcoming trips.
Was this review helpful to you?
7 out of 16 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
February 15, 2024
D from WA
Verified Squaremouth Customer
I will be happy to do so once the claim is processed.
Review Updated: 03/21/2024
Detour Travel Health Insurance was very quick to settle my sickness claim and I was paid in full for my medical expenses.
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8 out of 19 people found this review helpful
Rating 1 out of 5
Policy:
@the edge
Review Received:
February 12, 2024
Yvonne from AK
Verified Squaremouth Customer
Three weeks after filing a claim by email I have not heard from them other than an auto-reply acknowledging receipt of an email. I fear I will have to chase them down.
Review Updated: 03/11/2024
They are an automatic Deny insurance company. Will never buy their product again. Deceptive marketing.
Response From:
Detour Insurance:
Lisa
Response Received:
February 15, 2024
Dear Yvonne,
Thank you for your feedback. Our claims team has noted that your claim has now been finalized. We appreciate your patience during the process.
Was this review helpful to you?
39 out of 40 people found this review helpful
Rating 4 out of 5
Policy:
@the edge
Review Received:
February 7, 2024
M from HI
Verified Squaremouth Customer
The trip went well. There was no need to make any insurance claim... which is a good thing. However, it was reassuring to know it was there had the need arised.
Response From:
Detour Insurance:
Lisa
Response Received:
February 15, 2024
Dear Michael,
Thank you for making time to leave a review. It's good to hear we lent peace of mind, and we hope you select Detour again in the future.
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8 out of 17 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
February 3, 2024
Ronald from CA
Verified Squaremouth Customer
it was a very easy process purchasing the insurance. My motivation was to have coverage while skiing off-piste
Response From:
Detour Insurance:
Lisa
Response Received:
February 15, 2024
Dear Ronald,
We appreciate your review. We hope you choose Detour to protect you on upcoming adventures.
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4 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
February 3, 2024
Nina from NJ
Verified Squaremouth Customer
Rep was lovely and helpful while I was deterring which plan I preferred. Plan was inexpensive compared to others, but I felt it was adequate for my needs and helped me feel protected for my trip.
Response From:
Detour Insurance:
Lisa
Response Received:
February 15, 2024
Hi Nina,
Happy to hear you had a positive experience with our customer care team and that you felt protected for your trip. We appreciate your feedback.
Was this review helpful to you?
15 out of 16 people found this review helpful
Rating 4 out of 5
Policy:
@the edge plus
Review Received:
January 31, 2024
Nancy from NY
Verified Squaremouth Customer
Waiting for claim
Then I will review
Review Updated: 02/28/2024
Quick simple professional
Thank-you!
Response From:
Detour Insurance:
Lisa
Response Received:
February 15, 2024
Dear Nancy,
Thank you for selecting Detour to protect your trip. Our claims team has informed us that your claim was finalized with a check mailed out on January 29.
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15 out of 28 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
January 29, 2024
Michael from CA
Verified Squaremouth Customer
Called customer service, very helpful & knowledgeable , assisted me in filing a claim on line due to cancellation flight. Without luggages & spending a night in hotel .
Review Updated: 02/26/2024
Thank you for handling my small claim very quickly, I have always been very pleased with level of service you provide.
Mike
Response From:
Detour Insurance:
Lisa
Response Received:
February 15, 2024
Dear Michael,
Thank you for making time to share your positive experience. Our team appreciates it. We are happy to help. We also appreciate your help in getting our claims team the requested documentation to finalize your claim.
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46 out of 46 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
January 23, 2024
kathryn from IL
Verified Squaremouth Customer
My claim was reviewed and approved within one month. The representatives I spoke with were professional and efficient. I definitely recommend purchasing travel insurance through this company!
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22 out of 22 people found this review helpful