Reviews, Sales, and Service Ratings for
Generali Global Assistance

Filed a claim following the instructions on the carrier's website. Submitted the required documents. Claim was handled quickly.

Customer service was helpful, considerate, and efficient in assisting me in adding an extension to my policy.

I became ill during my cruise. Generali's travel assistance department was excellent in helping me to secure lodging and early flights home. I am hopeful that their claim department will provide an equally satisfying experience for my Trip Interruption and Medical claims.

Called customer after our trip regarding putting in a claim, because I got sick and had to return home on an earlier flight. Could not get into the claim website. The customer rep gave me another site to use and that did not work either.
She said other people had raised the same issue.

this company provide travel insurance at a rate much lower than the big ones like Travel Guard yet with similar coverage

We contacted them on the 24-hour customer service line while on our trip in Italy and were never able to talk to anyone about our problem; everything was just automated. We filed a claim on June 18, 2024. It is now June 29, 2024 and we have not received any communication from them about the claim. Our claim status has not changed from simply "submitted". We have no idea if they need more information or if they have even accepted our claim. Their customer service is horrible.

Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously. Our Travel Assistance team is available 24/7 365 days a week by pressing 4 on our 800-874-2442 line. We also offer international calling. We strive to resolve all claims within 30 days from the time that they’re received. Your claim has been received and an email was sent to the email address on file with the additional information needed.

I never had to make a claim but I always book my travel insurance with Gen global I feel comfortable using them

Was wondering if you received claim. It was emailed on Friday, June 21, 2024. Did you receive? Thanks The employee who answered questions about claim was very nice and sent me the link for a claim.

Customer service was very knowledgeable & also connected me to an agent to ask the same question.

I think the insurance is a waste of money. We talked to someone mid-trip about trying to fly home early bc our old dog was sick. Apparently our policy only included service animals (which she was not) so the trip changes wouldn’t be covered. I think you should realize that pets are family members to many of us and we could have provided documentation to prove she was in the hospital when we filed our claim. Sadly, we had to bid farewell to her over the phone in lieu of being there in person. Also, the amount of documentation that was requested to assist with any changes was extraordinary. It would have been easier to just make the changes myself. It’s almost like they request so much paperwork so people won’t go through with requesting assistance or making a claim.

Thank you for your feedback, Steffany. We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations as we take customer service very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the trip cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, a family pet is not considered a family member. If you have any additional questions or concerns, please reach out to us at the number or email provided above.