Reviews, Sales, and Service Ratings for
Generali Global Assistance

The best part about it was that I did not have to use it, but knowing it was there made it even better...Thanks!

had no problems or claims, so cannot rate performance

Did not have a claim. Last two questions do not apply.

no claim

We did not encounter any problems during our trip. Because of the confidence we felt we had in the company, we believe all would have been handled as agreed. We will definitely use this company again and recommend to others.

Thank goodness I didn't need to submit a claim and hope I never do in my travels. I have found SquareMouth to be very resonable for their services.

Great website and easy to find the right policy. We did not have any incident to create a claim but it was great to know that we had coverage.

We had a medical emergency a few days into our trip. I found CSA initially not responsive until our second trip to the emergency room in two days. Response was still slow although at least I received phone calls regarding our situation. I made my own travel arrangements home when it became clear due to my husband's condition we could not continue on our trip. I did receive a call from a CSA representative on the morning of our departure that my husband had been approved for an upgrade to first class due to his severe back pain. The seat unfortunately was on a different flight and if I wished to accompany him I would have to pay $3000 for a ticket.
I have filed a claim due to trip interruption which was received by CSA on October 8. I am still waiting for their response. This slow action on their part was typical of the level of service provided. I think I was misled to believe that CSA would provide assistance which I do not feel they did not do in a timely manner. The term "a day late and a dollar short" is a good description of the level of service I received. Very disappointed in this provider. Very unhappy to have to be separated from my husband on our return flight in light of his condition. He is currently awaiting surgery next week so this was not just a small problem that would have resolved in a few days and allowed us to continue our trip. I certainly would not recommend CSA to anyone.

N/A on all of the above.

Pre trip advice was excellent. I have no claim.