0.2% (331) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2813
4 stars
981
3 stars
384
2 stars
121
1 star
210
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
175,973
Since 2004
MONTHLY SALES
2243
Average Monthly Sales Since 2004
REVIEWS
4,728
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,728 Reviews Since 2004
Customer Reviews for Generali Global Assistance
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Easy policy to obtain at better price than on the ins company's website.
no problems but also no claim filed.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
January 24, 2014
Daniel from CA
Verified Squaremouth Customer
No claim to process; everything went smoothly.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Custom
Review Received:
January 19, 2014
William from MO
Verified Squaremouth Customer
Advertising clearly suggested coverage for trip interruption My trip was interrupted because Bali shut down the airport because Obama and Putin were scheduled to depart and cancelled all flights during that period. I was forced to buy tickets on another airline for a higher cost or totally disrupt the rest of my trip. i'm told I am not covered by CSA
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252 out of 254 people found this review helpful
Rating 1 out of 5
Policy:
Custom Luxe
Review Received:
December 31, 2013
RB from WA
Verified Squaremouth Customer
We recieved and email confirmation from Squaremouth that our payment for the insurance was processed shortly after we purchased the product. We never recieved a copy of the policy from the insurance provider. We contacted Squaremouth via telephone at their customer service number before our trip since their payment confirmation email indicated we may not be covered unless we had recieved a policy from the provider. Squaremouth could not help us in obtaining a copy of the policy. They only directed us to contact the provider. We were unsuccessful in getting a policy from their provider. We determined that whether or not we had a policy copy in hand before our trip we had the email confirmation that we had paid Squaremouth and therefore were due the services if we needed them. We recommend Squaremouth set up a system that ensures the insured recieves a copy of the policy if it is truly a condition of coverage. Otherwise it just looks like Squaremouth "just takes your money and runs" and has no other responsibilities. Luckly we did not have problems that would have resulted in a claim.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
December 8, 2013
Robert from GA
Verified Squaremouth Customer
No problem during trip which is always good.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
December 7, 2013
Charles from CO
Verified Squaremouth Customer
After purchasing coverage online, we received a completed policy prior to departure via US mail. The policy was easy to read and understand. The cost of coverage provided great value for the trip insurance we needed.
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5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
December 2, 2013
Elena from CA
Verified Squaremouth Customer
no claims
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
November 30, 2013
Harold from FL
Verified Squaremouth Customer
I have not yet submitted my claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
November 29, 2013
Carol from NJ
Verified Squaremouth Customer
I did not need to file a claim. Therefor the answer to questions two and three is not applicable.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
November 26, 2013
Margaret from AZ
Verified Squaremouth Customer
We did not have a claim so it would be presumptuous to give them an evaluation.
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0 out of 0 people found this review helpful