Reviews, Sales, and Service Ratings for
Generali Global Assistance

I had to cancel due to my father’s passing. 🥀
While it took several additional emails & documentation, the claim was eventually approved.

Their contact number did not work. It was impossible to speak with anyone.

Thank you for your feedback, Jeffrey. We are sorry to hear that you were not able to get in touch with a live agent. We have live agents available 24/7 over the phone as well as on our website with a webchat. If you should need to speak with an agent, please call 800-348-9505 or you can email us at customerservice@generalitravelinsurance.com Again, we are sorry for the inconvenience.

The was a death in the family so I could not go on the cruise.

We are very sorry to hear about the circumstances surrounding your trip cancellation, James. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

We had a cancelled flight from Turkish Air after a 5 hour delay in SF. Our luggage was not placed on our replaced flight which left 2.5 hours late. This also causes us to miss our connecting flight to Vienna as there were none left. Turkish indicated our bags would be on the morning flight a put us up in Istanbul. We arrive in Vienna with no bags. Our flight was on Oct 15, one bag arrived at 8pm to VIE 17th The other did not arrive in VIE until 8pm 20th when we were in Budapest we did not get the second bag until 10-26 in VIE. We are finishing the claim for items we needed to buy because of the delay, and a replacement travel bag for the middle of the trip. More to come. So far, so good with Generale.

We were delayed coming home by 2 days. Our flights were cancelled and we lost our premium economy seats. We also had to find 2 more nights of accommodations. How do I proceed from here?
Thank you for any help you can give me. I shall contact GGA.

I lived in San Diego for 20 years, Kensington. But when I spoke to you rep. I didn't know your headquarters was in San Diego. And by the,way the gentleman I spoke with exhibited perfect customer service skill sets. Engaging, very friendly, relaxed and very helpful. Say Hi to him for me.

I would absolutely NOT recommend this company. It is when you go to file a claim that all the ambiguity arises. I have tried numerous times to get in touch with the agent who handled my claim and have not received any call back or any communication from her.
A small part of my claim was paid with absolutely no detail as to which items had been denied and why.

You would be doing a dis service to your customers to keep them on your website.

I plan on using my social media to tell folks to stay away from Generali.

Thank you for your feedback, James. We’re sorry to hear about the circumstances surrounding your claims and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member will be in touch with you to help explain the claim determination. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

This has been going on for at least 2 months. I was very sick and cancelled the cruise. Generali is making a big deal out of this.

We value your feedback, Eleanor. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been resolved and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I submitted a claim October 21 and there has been no movement on it yet. I am disappointed that the claim is taking so long to get reviewed.

Thank you for your feedback, Sharon. We take customer service and the claims review process very seriously and strive to process claims within 30 days from the time they are filed. We're pleased to advise that your claim has been finalized and you should have received an email with details about the claim determination. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

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