Reviews, Sales, and Service Ratings for
Generali Global Assistance

Generali was super easy to work with. Filing my claim online was simple. You can upload documentation from your phone and within 2 days I had a payment from them sent to me through Zelle. I will definitely use them again in the future and will highly recommend them to my friends and family for their travel insurance needs. Two thumbs up!

Submitted a claim a week ago for additional expenses due to "travel delay" i.e. our return flight was cancelled one day before departure. Sent a query this AM to Generali Claims Dept on how long processing a claim will take. No reply as of yet.

Thank you for sharing your feedback, Bradley. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please note, we strive to process claims within 30 days from the time they are received. Feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I got the help I needed in a timely manner.

We had to cancel the trip. Generali's website was easy to use and easy to submit the required documentation. Reimbursement for the cancelled trip was made within 4 days of sumbitting the claim. I was impressed as this was a totally different experience I have had in the past.

Never took the trip as scheduled. Had a non-covered issue.
We did rebook the trip and obtained new insurance.

Travel assistance with attractions and excursions was very helpful.

The claim was easy to complete minus a question about the airline's solvency. That question should be a criterion for your review before you issue the claim payment. Other aspects of the claim's submission process were efficient and user friendly. Additionally, the claim was paid in an unexpected time of 3 days. Thank you for making the process effortless

The 24 hour “assistance” was unable to find a place in Budapest that would provide treatment for a traveler. I called the places recommended by Generali but they were either for people with Hungarian national insurance or they were unable to see me. I used a new AI search app and found a fabulous place on my own.

For common tourist destinations, the insurance companies should be developing relationships with health-care providers who accommodate tourists.

Thank you for your feedback, Claire. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible in the future.

Our baggage was held up for 3 days (the baggage arrived on our 4th day). We had a few things in our small bag, but had to buy shirts and jeans to get us by. The airline said it would be 3-7 days for our luggage to arrive so we got things for 5 days. I kept my receipts for everything including the info from the airline on where they had our luggage. The claim was handled quickly without delay, "you check is on the way!".... I could see where my luggage was with my cell phone and a "Tag" in each case...

That’s great to hear, Richard. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved to your satisfaction. Thank you for choosing to #TravelSmarter.