Reviews, Sales, and Service Ratings for
Generali Global Assistance

My trip was uneventful except for a trip and fall the last night in the hotel. I did receive a skin tear. I was administered to buy hotel staff when I came back to the states. I went to urgent care and also to my doctor to follow up and I am fine, nothing to File a claim for.

No comment.

We chose this company because of previous positive experience with filing claims.

Our claim is not yet complete, but so far everything is satisfactory.

We are in a FEMA disaster zone thanks to back-to-back storms. Apparently, the "fine print" about a storm being "named" created a reason for Generali to deny paying for the hotel stay --that we could not make because our flights were canceled. The airline gave us flight credit, but would Generali reimburse us even a fraction of what we paid for the hotel? No. Truly insult to injury.

We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations, Laura. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel, and one of our dedicated representatives will reach out to you to clarify any questions you may have regarding the claim determination.

Very good after difficult initial conversation.

First time having this insurance & hopefully I will be taken cared of with my claim which I have to file yet due to cancellation & interrupted flight. Thank you,

My insurance and Princess are taking a long time to process their end, then i will begin with Squaremouth.

We ended up filing a claim with Generali Global Assistance because of a delay in a flight causing us to miss our connecting flight. The delay was because of a part that needed to be replaced. The claim was a valid, legitimate claim under the contract but they denied our claim several times. We persisted because it was obviously a valid claim and they finally paid the claim. It was frustrating that they didn't pay the claim with the original documentation that was given them because it clearly showed that it was a valid claim They were good at responding in a timely manner to all communications. This is my first experience in dealing with a travel insurance claim so maybe all companies are this frustrating when filing a claim. I will try a different company next time, though.

Thank you for your feedback, Stephanie. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers.

My experience was great. I have no complaints

We are in tg process of filing a claim.
But upon our return our house got hit by a hurricane and we have had no power or Internet for 5 days.