0.2% (331) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2813
4 stars
981
3 stars
384
2 stars
121
1 star
210
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
175,922
Since 2004
MONTHLY SALES
2256
Average Monthly Sales Since 2004
REVIEWS
4,728
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,728 Reviews Since 2004
Customer Reviews for Generali Global Assistance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Before Trip I don't think I would buy Trip Insurance if you were not so helpful. Thanks!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
July 28, 2012
Bruce from VA
Verified Squaremouth Customer
Before Trip Everything was fine. It was an easy purchase and the terms seemed great. I had no issues that would require claim service during the trip, so it is hard to rate some of these factors.
During Trip Didn't need to contact them at all so can't rate these factors
Claim Process No claims were made.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Custom Luxe
Review Received:
July 27, 2012
Robert from FL
Verified Squaremouth Customer
During Trip No contact made, didn't have any situation that required it.
We are thankful for that. Good peace of mind.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 22, 2012
Ellen from MD
Verified Squaremouth Customer
During Trip did not use
Claim Process no claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 22, 2012
Jo Ann Palmer from MI
Verified Squaremouth Customer
Before Trip We had no problems on our trip and it was encouraging to know that we had coverage should something have happened.
Claim Process Not applicable
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
July 22, 2012
David from MD
Verified Squaremouth Customer
Before Trip Policy documents were emailed promptly upon purchase at squaremouth. We had no reason to interact with agents of the company, so quick receipt of the policy documentation was the extent of "customer service."
During Trip We did not need to use customer service during the trip, fortunately.
Claim Process We filed no claim.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Custom
Review Received:
July 20, 2012
Charles from CA
Verified Squaremouth Customer
Before Trip Received timely documentation and the trip went smoothly so we had no need to utilize insurance.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 19, 2012
Nancy from MD
Verified Squaremouth Customer
Before Trip The customer service representative answered my questions which helped me understand the policy. She was very helpful.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 17, 2012
Mary from FL
Verified Squaremouth Customer
Before Trip Buying the policy was quick and easy on Squaremouth.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 12, 2012
Lance& Barbara from FL
Verified Squaremouth Customer
Before Trip I think you have a marvelous service and would not use any other means of obtaining trip insurance.
During Trip N/A
Claim Process N/A
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0 out of 0 people found this review helpful